Wallu - The chatbot for support and FAQs
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Introduction
Wallu is a Discord bot that automates support and provides answers to FAQs in multiple languages.
Wallu - The chatbot for support and FAQs Product Information
Wallu – AI Support Bot for Discord
Wallu is an advanced AI chatbot designed to automate customer support on your Discord server. It answers FAQs, handles common support tasks, and provides 24/7 automated assistance to reduce repetitive questions and free up human staff for more complex issues. Wallu integrates with multiple knowledge sources, supports cross‑platform deployment, and offers granular admin controls to tailor how and where it responds.
What Wallu does
- AI-powered FAQ and ticket automation for Discord
- 24/7 automated support across enabled channels
- Multi-source knowledge integration (documents, websites, channel messages)
- Cross-platform support (Discord, Telegram, and developer API access)
- Admin panel for fine-tuned control over channels, data sources, and response behavior
- Multilingual support (over 50 languages) for global communities
- No need to tag Wallu; users can get instant help in natural language
- Fast, consistent responses to improve user experience and reduce staff workload
How Wallu Helps You
- Reduces repetitive support questions by automating common FAQ replies
- Frees up staff time for more complex issues and strategic tasks
- Improves response times and user satisfaction with instant answers
- Supports scalable support as your server grows
- Provides governance and control to ensure responses align with your standards
How Wallu Works
- Wallu monitors all enabled channels automatically without requiring special commands.
- It uses multiple knowledge sources (documents, websites, channel messages) to craft accurate responses.
- It delivers instant answers to users and can route more complex tickets to human staff when needed.
- Admins can configure which channels Wallu operates in and what data sources it can use.
Features
- No explicit commands required: Wallu automatically responds in enabled channels
- AI-powered FAQ and ticket automation across Discord and beyond
- Use multiple knowledge sources (documents, websites, channel messages)
- Cross-Platform Support: Also available for Telegram and developer API
- Admin panel for fine-tuned control of channels, data sources, and FAQs
- Multilingual support: 50+ languages with native-language responses
- Fast, consistent, and scalable support that reduces repetitive queries
- Instant responses improve user experience and satisfaction
- Privacy-conscious design with controlled data usage (sources configured by admins)
How to Get Started
- Add Wallu to your Discord server.
- Connect your knowledge sources (documents, websites, or channel messages).
- Configure enabled channels and fallback rules for complex queries.
- Optionally enable Telegram or API access for cross-platform support.
- Start automating FAQs and ticket handling right away.
What Our Users Say
- “Wallu makes getting support very easy. Any frequently asked questions a new user may have get answered instantly.”
- “Transformed our global community with multilingual support and proactive assistance.”
- “Great blend of ChatGPT-style responses with our FAQs and documents, reducing repetitive questions.”
Pricing & Availability
- Free start options available; premium features unlock additional automation capabilities and advanced analytics.
- Ongoing updates and dedicated support from the Wallu team.
Security & Compliance
- Wallu emphasizes controlled data usage with admin-defined sources and channel scope.
- Designed for enterprise and community servers requiring reliable automated assistance.