Web2Chat

Web2Chat — Transform Customer Support with AI-Powered Live Chat

Web2Chat is an all-in-one customer support platform that combines live chat, ticketing, knowledge base, CRM, and a news center into a single, centralized system. It emphasizes a powerful, affordable, and easy solution for startups to elevate customer interactions with an AI-assisted chat experience, multi-channel support, and extensive knowledge management.

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How Web2Chat Helps Your Startup

• Connect instantly with customers and provide timely answers.
• Centralizes all communications (live chat, emails, tickets) for a clear, organized customer journey.
• Improves efficiency by enabling self-service through a comprehensive knowledge base.
• Offers AI-powered chatbot capabilities with seamless handoff to human agents when needed.
• Supports multi-language communications and customizable branding for global reach.

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Key Features

• Shared Inbox: Centralize live chat, emails, messages, and more in one place.
• Messenger: Real-time chat interface for instant customer support.
• Knowledge Base: Create, organize, and search self-help articles and FAQs.
• Aura CRM: Integrated CRM to manage customer data, interactions, and relationships.
• Tickets: Create, track, and prioritize support tickets with status monitoring and automated notifications.
• Multi-language Support: Provide assistance in 45+ languages.
• AI-powered Chatbot: Train and deploy AI responses based on your content with seamless human handoff.
• Content Training: Train AI using snippets, PDFs, websites, and text content.
• Customizable Widgets: Brand-consistent chat widgets and help center.
• Multi-channel Inbox: Consolidate conversations from multiple channels into one view.
• Auto-Response & Notifications: Real-time alerts and proactive responses.
• Custom Attributes & Fields: Tailor data collection to your needs.
• File Transfer: Securely exchange files within chats.
• Security & Compliance: Data encryption and robust security measures.
• Analytics & SEO: Track usage, engagement, and optimize content for search.
• Integrations: Connect with external tools and services; JavaScript API for extended customization.
• Knowledge Center & News Center: Publish updates, changelogs, and articles to keep users informed.
• Auto Close & Workload Automation: Manage team workload and close inactive conversations.
• Visitor Insights: Geo IP tracking and visitor information for better support.
• Unlimited Agents & History: Scale support teams and access historical conversations without limits.
• Tags, Sentiment Tracking, and Alerts: Organize conversations and monitor customer sentiment.
• Custom Domains & Branding: Host content on your own domain with branding control.

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How It Works

1. Centralize all customer interactions in one place (live chat, emails, tickets).
2. Provide instant answers with the AI-powered chatbot, and route complex requests to human agents.
3. Build a knowledge base to empower self-service and reduce repetitive inquiries.
4. Train the AI with your own content (snippets, PDFs, and web pages) for accurate responses.
5. Monitor conversations, track metrics, and optimize support operations with analytics.

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How to Use Web2Chat

1. Sign up and set up your shared inbox and channels.
2. Create a knowledge base with articles and FAQs.
3. Configure the AI chatbot and train it with your content.
4. Customize the chat widget and branding to match your site.
5. Start interacting with customers and monitor tickets, conversations, and analytics.

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Safety and Privacy Considerations

• Data handling and encryption are implemented to protect customer information.
• Use AI responses as suggestions and enable proper human handoff for sensitive issues.
• Comply with applicable data protection regulations when handling customer data.

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Core Features

• Shared Inbox for live chat, emails, and more
• AI-powered chatbot with training from your content
• Knowledge Base with articles and FAQs
• Sessions, tickets, and CRM (Aura) integration
• Multi-language support (45+ languages)
• Customizable chat widgets and help center
• Multi-channel inbox and unified agent interface
• Advanced branding, domains, and widget customization
• Auto notifications, escalation, and workload management
• Rich security, encryption, and data privacy
• Extensive analytics, SEO, and reporting
• Content training with various data sources (text, PDFs, web pages)
• 1880+ emoji support and rich media handling
• JavaScript API for developers and custom integrations
• Visitor insights, sentiment tracking, and engagement metrics

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Ready to Enhance Your Customer Support?

Start with Web2Chat today and transform your customer interactions with a powerful, customizable platform. No credit card required. 2-minute setup. Free Forever.

Pricing & Help

• Free Forever plan available.
• Documentation and help resources are accessible to onboard quickly.

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Quick Reference

• What is AI and Human Support? Web2Chat combines AI-powered responses with human support for reliable assistance.
• Can I customize my Help Center? Yes, with advanced customization options.
• Can I train the chatbot without web pages? Yes, you can add text content directly or upload files.
• Is multilingual support available? Yes, in 45+ languages.
• Can I integrate with other tools? Yes, via integrations and JavaScript API.

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Final Note

Web2Chat aims to provide startups with a powerful, affordable, and easy-to-use platform to enhance customer interactions, boost efficiency, and deliver exceptional support experiences across channels.