Webapi.ai - GPT-4 AI Chatbot builder

Webapi.ai - AI agents for customer support is an enterprise-focused AI assistant platform that enables businesses to deploy GenAI-powered chat agents for customer engagement, lead handling, and support. The tool allows you to sign in, create dialogue scenarios, integrate with APIs and business systems, and connect across multiple channels. It emphasizes knowledge-based answering by indexing documents and knowledge bases, multi-step conversations, and action execution via API calls and notifications. It also offers ready-made tutorials, developer tools, and flexible pricing plans including a free trial.

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How Webapi.ai Works

1. Upload and organize knowledge sources. Add documents, website pages, articles, PDFs/Docs/CSV files, and knowledge bases (e.g., Webapi.ai KB, Intercom KB, Zendesk KB).
2. Create dialogue scenarios. Build sample dialogs to teach the bot how to interact with users and handle multi-step conversations.
3. Define Actions and API calls. Enable the bot to perform real-world tasks (bookings, account changes, order updates, ticket actions, notifications, etc.) via API calls and integrations.
4. Integrate with systems and channels. Connect to popular services (Pabbly, Zapier, Zendesk, Calendly) and deploy the bot across channels (Website, Instagram, Facebook Messenger, WhatsApp, Telegram, Twilio, etc.).
5. Deploy and monitor. Use the built-in analytics, inbox, and human agent handoffs to manage conversations and improve performance.

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Core Capabilities

• Knowledge-based answering: index and search uploaded documents and KBs to answer user questions.
• Dialogue scenarios: reproduce sample dialogs to train multi-step conversations and agent-like behavior.
• API-driven actions: trigger API calls, send emails, and perform other system actions as part of conversations.
• Built-in integrations: connect with Pabbly, Zapier, Zendesk, Calendly, and more.
• Multi-channel deployment: publish chatbots to website, social channels, and messaging apps.
• Plans and usage-based pricing: scalable tiers including a Free trial and enterprise options.
• Developer tools: access to guides, tutorials, and domain-specific samples for faster implementation.
• Lead qualification and routing: design flows to qualify leads and route to appropriate teams.

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Plans and Accessibility

• Trial Plan: Free plan available with defined limits.
• Basic Plan: GPT-4o / Llama3.2 model access, per-bot response pricing, document and knowledge limits, and usage credits for new users.
• Complete Care / Enterprise Plan: Full access for large teams with personalized data preparation, RAG strategy development, unlimited documents, ongoing pipeline improvements, and in-person consultations.

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Deployment and Management

• Connect channels: Website, Instagram, Facebook Messenger, WhatsApp, Twilio WhatsApp, Telegram, Twilio SMS, etc.
• API and workflow integration: manage bookings, orders, ticketing, cancellations, and more.
• Human-in-the-loop: monitor, review, and augment bot performance with human agents when necessary.
• Documentation and tutorials: extensive guides on dialogue scenarios, actions, domain knowledge, and channel integrations.

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Safety and Best Practices

• Use for legitimate customer support and lead engagement only.
• Ensure data handling complies with privacy policies and regulatory requirements.
• Maintain consent and disclosure when automating interactions and data sharing.

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Key Features Summary

• AI agents for customer support with knowledge-based answering
• Dialogue scenario creation and learning from samples
• API integrations and actions (bookings, order changes, ticketing, notifications, etc.)
• Multi-channel deployment across major messaging and web channels
• Built-in integrations with popular services (Pabbly, Zapier, Zendesk, Calendly)
• Knowledge repository support (website pages, articles, PDFs, CSVs, KBs)
• Tiered pricing with free trial and enterprise options