Word WandAI

Zendesk AI Assistant - Word WandAI

Word WandAI is an AI-powered assistant designed to enhance Zendesk agent productivity by generating fast, brand-consistent ticket responses, summaries, translations, and automation-ready content. It emphasizes reducing handle time, improving CSAT, and enabling agents to resolve tickets more efficiently with human-like, context-aware AI replies.

Key capabilities

• Instant, unique response drafting using your Help Center content and brand voice
• Ticket summarization, translation, and one-click resolution suggestions
• In-app access to AI-assisted drafting that can be combined with macros for scalable responses
• Instruct-style prompts to guide the AI in crafting technically accurate and empathetic replies
• Integrations aimed at boosting agent efficiency and reducing typing effort
• Social proof and examples from real users to illustrate impact on speed and quality

How it works

1. Agents interact with Word WandAI inside Zendesk as they handle tickets.
2. The AI analyzes ticket context, prior Talk/Help Center content, and brand guidelines.
3. The agent prompts or uses automated features to generate draft responses, summaries, or translations.
4. Drafts are refined by the agent, then sent to customers or used to populate macros and templates.

Use cases

• Drafting customer responses that match brand tone and policies
• Summarizing long conversations for quick context sharing
• Translating responses for multilingual customers
• Generating responses for escalations or technically complex tickets
• One-click solves and macro-like content enhancements

Why teams choose Word WandAI

• Accelerates agent productivity and reduces typing time
• Improves consistency of replies and adherence to brand voice
• Enables scalable handling of common ticket types without sacrificing quality
• Provides a frictionless start with a 7-day free trial and straightforward onboarding

Pricing and trial

• 7-day free trial available
• No upfront credit card required for starting the trial
• Clear pricing with no per-agent surcharges mentioned in the available copy

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How to Use Word WandAI

1. Install and connect Word WandAI to your Zendesk environment (try in under 2 minutes).
2. Access AI-assisted drafting within a ticket interface.
3. Use Instruct prompts to tailor the AI output, or rely on auto-generated drafts.
4. Review and send to customers, or save as templates/macros for future use.

Safety and best practices

• Use AI-generated content as drafts to be reviewed for accuracy and policy alignment.
• Avoid sharing sensitive data through AI prompts; maintain data governance within your Zendesk workspace.

Core Features

• In-app AI-assisted draft responses that align with your brand voice
• Ticket summarization and translation to speed up triage and cross-lingual support
• Instruct-based prompts to customize AI output for technical accuracy and empathy
• Macro-ready content and templates to scale support across teams
• Quick setup with a 7-day free trial and no upfront credit card required
• Zendesk-native experience enabling seamless agent workflow