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Wudpecker - Your AI Meeting Assistant

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Office & Productivity

Introduction

Record, transcribe, and summarize meetings with Wudpecker.

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Wudpecker - Your AI Meeting Assistant Product Information

Userlens by Wudpecker is a next-gen AI-powered product intelligence and notetaking platform designed to help teams understand customers from both voice and behavior. It combines product analytics, user feedback, and collaboration tools to reveal why users stay, churn, and what features drive engagement. The platform emphasizes unified insights, ready-made dashboards, and GDPR-compliant data handling to support data-driven decision making for B2B SaaS teams.

How it works

  1. Connect sources – Link product analytics and feedback channels to centralize data.
  2. Aggregate insights – Merge usage data with user feedback, transcripts, tickets, and surveys to form a single source of truth.
  3. Explore dashboards – Use out-of-the-box metrics and cohorts or customize views to monitor usage, engagement, and churn indicators.
  4. Act on insights – Identify adoption patterns, pain points, and opportunities; collaborate with teammates to plan actions.

Use Cases

  • Track what users do and what they say to understand satisfaction and churn risk.
  • Detect early signs of inactivity and feature adoption trends.
  • Uncover pain points from support tickets and interviews to prioritize roadmaps.
  • Create unified action items from meetings and feedback to drive follow-ups.

Safety & Privacy

  • GDPR-compliant with data processing aligned to EU standards.
  • Data protection measures include AES-256 at rest and HTTPS in transit.
  • All recordings and data are stored securely on EU servers with governance oversight.

Core Features

  • Unified product analytics and feedback: combine what users do with what they say.
  • Cohort and lifecycle insights: power users, churned users, premium vs free users, and more.
  • Ready-made dashboards: industry-standard metrics and prebuilt cohorts for B2B products.
  • Transcript and feedback extraction: pull key learnings from interviews, transcripts, and support tickets.
  • Action-item integration: convert insights into tasks and track follow-ups.
  • Data privacy controls: GDPR compliance and secure data storage on EU servers.
  • Easy onboarding: quick connect to sources and start analyzing in minutes.
  • Collaboration-friendly: share dashboards and insights across teams.

What’s Included

  • Product analytics for B2B SaaS with activity heatmaps and trend views.
  • Feedback sources including transcripts, support tickets, and surveys.
  • A centralized dashboard that shows both usage and voice data side-by-side.
  • Automated discovery of adoption trends and churn signals.
  • Security-first architecture with data encryption and regulated data governance.

Quick Start Guide

  • Step 1: Connect product analytics and feedback sources.
  • Step 2: Import past meetings, transcripts, and support data.
  • Step 3: Open ready-made dashboards to monitor usage, adoption, and customer sentiment.
  • Step 4: Create action items and share insights with your team.