Yalo: Conversational Commerce Platform

Yalo: Conversational Commerce Platform is an all-in-one platform that enables enterprises to engage, sell, and build lasting relationships with customers through native conversational experiences on messaging channels. It combines AI-powered conversations, omnichannel flows, and enterprise-grade analytics to scale commerce via messaging apps like WhatsApp. The platform emphasizes easy flow creation, personalized customer journeys, and seamless handoffs to human agents when needed, all designed to boost engagement and ROI for B2B and B2C brands.

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How to Use Yalo

1. Design conversational flows with the Flow Builder: create, launch, and test commerce and engagement journeys with a few clicks.
2. Engage customers using mobile marketing campaigns and personalized messaging that drives high-quality conversations.
3. Sell and convert through Commerce features that connect conversations directly to product catalogs and purchasing experiences.
4. Support with Sales Desk: transition shoppers from chat to human agents on WhatsApp via native integration.
5. Analyze performance with Analytics to optimize strategies and grow sales.
6. Leverage GenAI for advanced, human-like, context-aware conversations.
7. Extend capabilities with Yalo Clouds for broader ecosystem integrations.

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Core Modules and Capabilities

• Flow Builder: Build, launch, and test conversational commerce flows with ease.
• Engagement: Drive personalized, data-driven messages to customers on their preferred channels.
• Commerce: Native solution to showcase products and enable purchasing within conversations.
• Sales Desk: Seamless handoff to human agents on WhatsApp, maintaining consistent customer experience.
• Analytics: Holistic view of customer interactions and sales to optimize engagement and ROI.
• GenAI: AI-powered conversations for deeper relationships and scalable interactions.
• Yalo Clouds: Extend platform capabilities to transform your business ecosystem.
• Resources & Success: Case studies, blogs, events, and user stories to guide implementation and best practices.

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How It Works

• Create customer journeys and product experiences in Flow Builder.
• Engage customers with personalized, timely messages and campaigns.
• Convert via native commerce capabilities within conversations.
• Escalate to human agents when needed through Sales Desk.
• Analyze interactions and sales to continuously improve performance.
• Leverage GenAI for smarter, more natural conversations and automation.
• Integrate with broader systems and data via Yalo Clouds.

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Safety and Best Practices

• Use compliant, consent-based messaging and respect user preferences.
• Ensure clear handoffs to human agents for complex inquiries.
• Monitor analytics to maintain quality and avoid over-communication.

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Core Features

• No-code Flow Builder to rapidly design conversational commerce journeys
• Native WhatsApp and omni-channel engagement capabilities
• Built-in Commerce for product selling directly within conversations
• Sales Desk for seamless human-agent handoffs
• Comprehensive Analytics for data-driven optimization
• GenAI-powered conversational capabilities
• Yalo Clouds to extend integration and ecosystem reach
• Rich resources: case studies, blogs, events, and industry insights