Yonder

Yonder AI Chatbot & Reviews for Tourism Businesses is an AI-driven customer engagement and reputation management platform designed for the tourism industry. It combines a GPT-based AI chatbot that answers questions instantly on websites and Messenger, automated review generation, personalized tour recommendations, and seamless integrations with reservation systems. The solution helps tourism businesses save time, increase direct bookings, and boost online reputation across multiple locations and channels.

Key Capabilities

• AI Chatbot: 95%+ questions answered instantly, 24/7 on your website and Messenger; easily integrates with reservation systems to provide live availability and booking links.
• Reviews & Survey: Automatically send email/SMS review requests, with optional smart reminders; analyze feedback to identify improvement areas and drive more 5-star reviews.
• Recommendation Engine: Personalize tour, room, package, or add-on recommendations to upsell and increase conversions.
• Integrations: Connect with booking systems via API; supports seamless data flow for bookings, products, images, and content.
• Case Studies & Proof Points: Real-world results from destinations and operators, including time savings, conversion improvements, and staff efficiency gains.
• Content & Guides: Access blog articles, guides, videos, and webinars to learn best practices and product updates.
• Partner & Demos: Schedule demos, become a partner, and explore an integrative ecosystem with multiple modules.

How It Works

1. Connect your Booking System using your API key to enable live availability and bookings within the AI Chatbot.
2. Engage visitors with instant answers and guided recommendations, increasing online conversions and reducing manual support.
3. Automatically generate and manage reviews after guest experiences; analyze responses to improve service and drive more bookings.
4. Use analytics to report by locations, products, and room types to optimize operations and marketing.

Features

• AI Chatbot for websites and Messenger with 24/7 availability
• 95%+ question coverage and instant responses
• Live integration with reservation systems
• Automated review generation via email and SMS
• Smart reminders for incomplete responses
• Personalised tour, room, and package recommendations
• Post-booking engagement and upsell opportunities
• Centralized analytics by location, product, and room type
• Simple API-based integrations with existing systems
• Case studies and customer success stories for confidence