ZenithChat

ZenithChat is an Instagram-focused messaging assistant that automates customer interactions to boost sales and streamline your business. It provides 24/7 automated responses, pulls product information from your posts and website, and supports full customization to match your brand voice.

How ZenithChat works

• Instantly responds to customer inquiries to ensure no message goes unanswered, day or night.
• Joins with your Instagram store and can access data about your page content to provide up-to-date pricing and availability.
• Lets you customize tone, information scope, and response style for a personalized customer experience.
• Supports uploading your own data (texts, PDFs, images, etc.) to build a knowledge base tailored to your store.
• Integrates with your Instagram content to answer a wide range of message types, including text, post replies, story replies, and images.
• Plans to support interaction with comments (Coming soon).
• Helps with ordering by capturing shipping information and notifying you of orders, ensuring a smooth process.

What you can customize

• Tone and interaction style to reflect your brand
• Information to provide or withhold
• Questions you should or shouldn’t answer
• Handling of order intents and shipping details

Data and integration

• Your own data ensures accurate, store-specific responses (website links, PDFs, text files, etc.).
• Fully integrated with Instagram, letting ZenithChat read and memorize posts to improve assistance.
• Supports custom files (.txt, .pdf, etc.) and custom text you provide.

Pricing and access

• Offers a free trial/demo period to explore capabilities.
• Pricing plans include higher tiers with features like advanced customization, order alerts, and comprehensive data scraping.

How to use ZenithChat

1. Connect ZenithChat to your Instagram page.
2. Upload your knowledge data (your posts, PDFs, TXT files, etc.).
3. Customize the tone and information to provide to customers.
4. Let ZenithChat respond to DMs, comments (coming soon), and other messages.

Safety and best practices

• Use for customer support and order intake to reduce response times.
• Ensure sensitive or private data is handled according to your policies.

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Features

• 24/7 Instagram DM and message automation
• Deep integration with your Instagram content and store data
• Customizable tone, responses, and information scope
• Upload and leverage your own data (texts, PDFs, documents, etc.)
• Read, memorize, and reference posts for accurate answers
• Support for order capture and shipping info extraction
• Website scraping for product details and availability
• Support for custom data formats (TXT, PDF, DOC, etc.)
• Full Instagram integration with message responses across DM, posts, and story replies
• Upcoming feature: respond to comments