ZoeBot Chat

Zoe Enterprise Chatbot Platform is a leading enterprise chatbot solution designed to automate customer service across messaging, email, and phone. Available as a suite of products (Zoe Chat, Zoe Cadence, and sector-specific deployments), it helps transform customer interactions into scalable, self-service and assisted experiences. The platform emphasizes multiservice automation, industry-ready use cases, and a global footprint with regional offices and support.

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How it works

1. Explore solutions and products: Zoe Chat for live conversations, Zoe Cadence for conversational workflows and cadence management, plus sector-specific variants (Retail, Education, Travel, Insurance).
2. Request a demo or brochure: Schedule a demonstration or download a brochure to understand capabilities before adoption.
3. Deploy and automate: Implement customer service automation across messaging, email, and phone with multichannel routing, intents, and contextual handoffs.
4. Scale and optimize: Use analytics and governance to optimize self-service and agent-assisted experiences at scale.

Contact: [email protected] | +1 800 385 1422

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Solutions & Markets

• ZOE for Retail
• ZOE for Education
• ZOE for Travel
• ZOE for Insurance
• General Enterprise Customer Service Automation across multichannel touchpoints

Products

• Zoe Chat: Enterprise chatbot for messaging-based customer interactions.
• Zoe Cadence: Workflow and conversational orchestration to manage conversation cadences and intents across channels.
• Multichannel support: Messaging, Email & Phone integration for a unified customer experience.
• Security, governance, and enterprise-grade scalability to support large volumes and sensitive data.

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How to Use Zoe Enterprise Chatbot Platform

1. Schedule a Demo or Download Brochure to learn capabilities (no obligation).
2. Define use cases: customer service automation on messaging, email, and phone with self-service and assisted flows.
3. Configure bots and handoffs: set up intents, entities, dialogues, and escalation to agents.
4. Go live and monitor: deploy across channels, track performance, and iterate with analytics.

Solutions by Industry

• Retail: self-checkout assistance, order status, returns and FAQs.
• Education: student services, admissions, scheduling, and information desks.
• Travel: booking support, itinerary updates, and policy questions.
• Insurance: claim status, policy details, and underwriting inquiries.

Key Capabilities

• Multichannel automation (Messaging, Email, Phone)
• Self-service and human-agent handoffs
• Conversation orchestration and cadences
• Industry-specific templates and bots
• Analytics, monitoring, and governance
• Enterprise-grade security and compliance

Core Features

• Multichannel deployment: messaging, email, and phone support in one platform
• AI-powered chatbot with natural language understanding for intents and entities
• Conversation orchestration with cadences and workflows
• Self-service bots complemented by agent-assisted escalation
• Industry-specific templates (Retail, Education, Travel, Insurance)
• Analytics, monitoring, and performance dashboards
• Security, privacy, and compliance designed for enterprise needs
• Global support with regional offices and contact options
• Easily schedule demos and obtain product brochures for quick evaluation