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008 Agent

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Office & Productivity

Introduction

Effortlessly powerful open-source softphone.

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008 Agent Product Information

008 | Open-source VoIP Phone with Advanced AI is an open-source smart softphone designed to modernize customer service by automating and enriching voice interactions. Built as a voice co-pilot, it listens, transcribes, analyzes, and integrates calls with your CRM and productivity tools. It emphasizes real-time insights, event-driven data processing, and seamless integrations, all while being transparent and customizable within a global developer community. The platform positions itself as a responsible, open, AI-powered assistant for handling calls, capturing every word, and transforming conversations into actionable data.

How It Works

  1. Smart calls with AI: The system listens to conversations, transcribes in real time, and provides AI-powered insights during calls.
  2. Event-driven data logging: Every interaction is logged and processed in real time, ensuring you have up-to-date information.
  3. Actionable data: The platform converts call events into insights and tasks that can be sent to your preferred tools.
  4. CRM integration: It seamlessly connects to CRM systems and productivity tools to streamline workflows.
  5. Open-source & customizable: The software is transparent, customizable, and supported by a global community of developers.

Key Benefits

  • Automates calls while capturing every word for analysis
  • Real-time transcription and insights to boost productivity
  • Integrates with major CRMs like Zendesk, Salesforce, HubSpot, Zoho, Pipedrive, and more -/Open-source foundation enables customization and collaboration
  • Event-driven architecture ensures up-to-date data and quick reactions

Integrations

  • Zendesk
  • Salesforce
  • HubSpot
  • Zoho
  • Pipedrive
  • Other CRM and productivity tools via open integrations

Safety and Privacy Considerations

  • As an AI-powered voice tool, ensure compliance with local call recording and privacy laws. Obtain necessary consent from participants where required.

Core Features

  • Open-source softphone with AI-powered call handling
  • Real-time transcription and insights during calls
  • Event-driven logging for up-to-date data
  • Automated data capture and integration with CRM tools
  • Seamless cross-platform compatibility (Windows, macOS, Linux)
  • Transparent, customizable, community-supported project