1440.io

1440.io — The Omnichannel Engagement Suite for Salesforce is a Salesforce-native platform designed to unify conversations and streamline customer engagement across the entire journey. It consolidates messaging, translation, reputation management, commerce, and agent tooling into a single, cross-channel workspace to improve time-to-value, monetization opportunities, and customer experience. Trusted by enterprise brands, 1440 helps teams respond faster, scale personalization, and turn conversations into sales across multiple channels from a unified dashboard.

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How it Works

• Build experiences once and deploy them across multiple channels from a single Salesforce-native tool.
• Unified live and digital agent workspace for popular social and messaging services.
• Translate Salesforce data, knowledge, and messages into 100+ languages.
• Manage product, location, and app reviews with all-in-one Reputation Studio.
• Provide 360° order, inventory, and logistics management for omnichannel retailers with Commerce Studio.
• Leverage AI-powered chatbots to resolve issues faster and enrich conversations with rich media and translations.
• Personalize interactions by leveraging existing Salesforce data and order history.
• Turn conversations into sales with conversational commerce features and asynchronous messaging.
• Omit the chaos of multiple dashboards by centralizing messages from multiple channels under a single Salesforce login.

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Core Capabilities

• Multichannel orchestration: Design multi-channel experiences and manage conversations from a single view.
• AI-powered chatbots (Einstein Bots) for inquiry handling, qualification, and tiered support with rich media.
• Data unification and personalization across departments and channels using Salesforce data.
• Conversational commerce: product recommendations, buy-now within messages, and asynchronous follow-ups.
• Seamless integration with Salesforce data to deliver personalized support and marketing at scale.
• Cross-functional impact: align marketing, sales, and support to drive monetization and better customer outcomes.
• In-channel translation: instant two-way translation across 100+ languages.
• Reputation management: collect and respond to reviews and Q&A across product, location, and app listings.
• Commerce Studio: end-to-end eCommerce capabilities including orders, inventory, and logistics in an omnichannel context.
• Omnichannel message management: engage customers where they are (social, messaging apps, SMS, web chat, etc.) without leaving Salesforce.
• Real-time agent productivity: unified workspace reduces context switching and speeds resolution.

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Use Cases

• Customer support and self-service through AI-powered assistants.
• Proactive engagement and upsell/cross-sell via personalized message campaigns.
• Social and messaging-based customer service with unified agent tools.
• Inventory and order status communications across channels.
• Review and reputation management to monitor brand sentiment and respond at scale.

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Benefits

• Accelerated time-to-value across channels within Salesforce.
• Increased conversion through conversational commerce and personalized support.
• Reduced support costs and higher first-contact resolution via AI-assisted agents.
• Unified customer data enables more human-like and proactive interactions.

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What Else You Get

• A Salesforce-native, omnichannel engagement toolset designed to scale with enterprise brands.
• Tools to monetize conversations while improving customer experience across the entire journey.

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How to Get Started

• Start with a demo to see the unified workspace and channel coverage.
• Leverage pre-built templates and flows to accelerate deployment across channels.
• Connect your Salesforce data, products, orders, and reviews to enable personalization and automation.

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Feature Highlights

• Salesforce-native omnichannel platform spanning Messaging Studio, Translation Studio, Reputation Studio, and Commerce Studio
• Unified agent workspace for social and messaging services across channels
• AI-powered Einstein Bots for efficient issue resolution and conversation enrichment
• 100+ language translation for data, knowledge, and messages
• Personalization at scale using existing Salesforce data and order history
• Conversational commerce with buy-now options and asynchronous follow-ups
• End-to-end commerce capabilities: order, inventory, and logistics management
• Reputation and review management across product, location, and app listings
• Cross-channel orchestration from a single Salesforce login