Afiniti CX AI

Afiniti CX AI is a portfolio of AI-powered customer experience (CX) solutions designed to optimize interactions and maximize business outcomes for large enterprises. Since 2006, Afiniti has focused on delivering measurably better results by applying AI, data and cloud infrastructure to personalize engagement and reduce the need for rigid rules-based systems.

---

Overview

• Afiniti offers two primary CX AI suites: eXperienceAI and Afiniti Inside. These solutions aim to increase the value of every customer interaction by putting each agent in a position of success and enabling predictive, outcome-driven optimization across channels.
• The platform emphasizes enterprise-scale impact, leveraging AI to improve productivity, customer lifetime value, and overall profitability across industries.

---

How it works

• AI-powered optimizations personalize customer engagement, delivering higher-quality interactions.
• The goal is to remove skills or rules-based constraints from the customer experience ecosystem, enabling partner platforms to become predictive systems.
• Solutions are designed to be deployed with cloud infrastructure, CRM, and omni-channel orchestration to maximize revenue, margins, or customer lifetime value.

---

Where it works

• Afiniti’s CX AI is typically used to optimize interactions that benefit from empathy and are measurable in business outcomes.
• Industries highlighted include Telco & Media, Financial Services, Insurance, and Healthcare, with focus areas such as customer lifetime value, retention, profitability, and improved service metrics.

---

Key Achievements and Reach

• $2.24B annual client impact
• 1.7 billion interactions optimized
• 500+ patents issued

---

Why choose Afiniti

• AI that optimizes for better outcomes in real-world business metrics (revenue, margin, CLV, etc.).
• Goals include increasing customer happiness, retention, and long-term value while improving engagement efficiency.
• Solutions are designed to be future-proof with composable CX AI services, enabling ongoing enhancements and integration with partner ecosystems.

---

How to engage

• Schedule a briefing to learn more about Afiniti’s CX AI offerings and recently announced transactions.
• Resources emphasize use cases across industries and a pathway to enhanced customer engagement.

---

Core Features

• eXperienceAI: Personalizes customer engagement to improve interaction quality and value.
• Afiniti Inside: Platform for outcome-based AI optimizations combined with CRM and omni-channel orchestration.
• Composable CX AI services: Future-proof architecture for adaptable deployments.
• Cloud-based infrastructure: Scales with enterprise demands while enabling integration with partner ecosystems.
• Industry-focused use cases: Telco & Media, Financial Services, Insurance, Healthcare.
• Measurable business outcomes: Focus on revenue, margins, and customer lifetime value.
• Global deployments and enterprise-grade security/compliance.