Airkit.ai eCommerce

**Airkit.ai eCommerce Real World AI Agents (Salesforce-acquired)" is a code-free AI agent platform designed for ecommerce that can instantly resolve 90%+ of customer questions around the clock. It emphasizes autonomous, proactive, and highly personalized customer interactions across web chat, mobile, voice, and email, with zero-code setup and deep integration into existing ecommerce and helpdesk systems. The tool is marketed as a replacement or augmentation for traditional FAQ bots, enabling agents to handle order status, returns & exchanges, order issues, product information, and general product support through AI-driven conversations.

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How Airkit.ai eCommerce AI Agents Work

1. No-code Activation: Deploy AI Agents without writing code. Our onboarding guides you through connecting data sources and documenting business policies, rules, and processes (typically completed in a few hours).
2. Policy-Driven Intelligence: Agents learn from business policies and customer data to provide highly personalized resolutions, rather than deflecting to static help pages.
3. Channel Coverage: Agents operate across web chat, mobile, voice, and email to deliver 24/7 support.
4. Integrated with Your Stack: Seamlessly integrates with popular ecommerce and helpdesk systems to perform actions directly within your existing tools.
5. Two Operating Modes:

• Co-Pilot: AI proposes actions and drafts responses for human approval.
• Auto-Pilot: Fully autonomous resolution with escalation when human intervention is needed.

1. Security & Compliance: Built-in guardrails and authentication steps (e.g., multi-factor authentication for returns) to protect personal data.
2. Supervisor Management: Real-time monitoring and policy refinement through a Supervisor view.

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Use Cases

• Order status updates and order issue management
• Returns & exchanges processing
• Product information and technical support
• Proactive issue resolution to reduce service volumes and improve CSAT

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How to Use Airkit.ai eCommerce

• Connect data sources and define business policies in a few hours.
• Deploy AI Agents across channels (web, mobile, voice, email).
• Choose between Co-Pilot or Auto-Pilot modes depending on desired autonomy.
• Monitor performance and adjust policies via the Supervisor interface.

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Safety, Privacy, and Trust

• Guardrails ensure only approved actions and data access occur.
• Authentication steps are required before accessing sensitive information (e.g., returns addresses).
• AI operates within your approved tools and policies to minimize data leakage or misuse.

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Why Airkit.ai eCommerce (Key Benefits)

• GPT-4-powered AI agents scale on demand to handle more requests, reducing the need for deflection-focused metrics and increasing true resolutions.
• Easy integrations with CRMs, helpdesks, order management, and other systems enable rapid deployment.
• Proactive support reduces service volumes while boosting customer satisfaction.
• Hyper-personalization drives repeat purchases and higher CSAT by delivering contextually aware assistance.
• Empowered teams with AI assistance to reduce agent burnout and improve efficiency.

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Core Features

• No-code AI Agents for ecommerce
• 24/7/365 customer support across web, mobile, voice, and email
• End-to-end automation for order status, returns/exchanges, order issues, product information, and more
• Co-Pilot and Auto-Pilot operating modes
• Proactive issue identification and resolution
• Seamless integrations with popular ecommerce and helpdesk tools
• Supervisor view for real-time monitoring and policy refinement
• Robust guardrails and authentication to protect personal data
• Hyper-personalization for enhanced customer engagement