Aissist
Open siteIntroduction
Aissist is a web app with interactive features for assistance and support.
Aissist Product Information
Aissist.io is an AI-powered automation platform designed to augment customer support agents by handling a wide range of interactions across multiple channels. It emphasizes a human-centric hybrid workforce, offering a universal, omnichannel solution with multilingual and multimedia capabilities. The platform positions itself as cost-effective, scalable, and capable of improving resolution rates and CSAT while boosting conversion and efficiency.
Overview
Aissist.io provides proprietary AI to monitor and regulate behavior, automatically detecting when human intervention is needed to prevent incidents. It supports omni-channel delivery, multi-language support, and multimedia handling, enabling a consistent customer experience across touchpoints. Pricing is pay-per-use with no upfront commitment, starting at $0.05 per interaction, and includes a free trial with 1,000 free quota per month.
How It Works
- Embed AI in Your Agent Platform. Aissist integrates with your existing agent tools and workflows.
- Choose Engines by Complexity. Select from different engines (Base, Advanced, Premium) depending on task complexity and sentiment handling needs.
- Process Interactions. The engine handles interactions (text, multimedia) and can perform tagging, smart actions, and follow-ups.
- Monitor & Intervene. The system automatically flags when human intervention is warranted to maintain quality and avoid risks.
- Scale Sustainably. Use a multi-task, parallel-processing architecture to manage multiple tasks concurrently and optimize performance.
Pricing & Plans
- Base Engine: $0.05 per interaction (suitable for FAQs; foundational tasks)
- Advanced Engine: $0.15 per interaction (complex and sentimental cases; higher CSAT/conversion)
- Premium Engine: $0.25 per interaction (very complex cases like diagnostics)
- Free trial: 1,000 free quota per month; after quota is used, the AI will stop unless continued via console access
- Flat-rate options and itemization available via sales contact
Safety & Compliance
- Built-in mechanisms to guard AI behavior and trigger human-in-the-loop when necessary
- Designed to augment humans rather than replace them, reducing risk in sensitive interactions
Who It’s For
- SMBs and enterprises looking to scale support operations
- Teams needing consistent omnichannel experiences and multilingual support
- Organizations seeking higher resolution rates, improved CSAT, and increased efficiency
Core Features
- Omni-channel support across multiple platforms (FrontApp, Intercom, Hubspot, Gorgias, Zendesk, Salesforce, etc.)
- Multilingual and multimedia-capable AI for diverse customer interactions
- Hierarchical engines: Base, Advanced, Premium to match task complexity
- Human-in-the-loop: automatic detection of needs for human intervention
- Smart Tagging: tag conversations and entities for better routing and insights
- Smart Actions: automate follow-ups and actions across integrated systems
- Follow-up intelligence to maintain context and reduce dropped interactions
- No upfront commitment; pay-for-use pricing with flexible controls
- Free trial with 1,000 quota and console-based optimization after quota usage
- Seamless integration with existing agent platforms and workflows