Cast.app

Cast.app: AI CSMs for Scale‑able Customer Success

Cast.app offers an AI-driven Customer Success solution that automates onboarding, usage adoption, renewal influence, and revenue expansion across all customer segments without adding headcount. It presents AI CSM experiences directly to customers, supports in‑app self‑service, email, and SMS delivery, and provides multi‑lingual support (13 languages). The platform emphasizes revenue retention, reduced churn, and scalable customer engagement through AI agents that present insights, recommendations, and actions tailored to each account and role.

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How Cast Works

1. AI CSMs at every contact point. Deliver personalized, account‑specific guidance to customers via three experiences: AI‑presented to customers, human CSM enhanced by AI, and customer self‑service with lightweight integration.
2. Multi‑channel delivery. Publish in‑app experiences, deliver to executives via email, and optionally text messages.
3. Zero headcount required. Scale with AI agents across all segments without hiring additional staff.
4. Languages & reach. Supports 13 spoken languages to engage a global customer base.
5. Security & privacy. Enterprise privacy and security focused; emphasizes trusted data handling.

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Use Cases

• Onboarding new customers and accelerating time‑to‑value
• Driving product adoption and feature utilization
• Renewals and churn mitigation through proactive guidance
• Revenue expansion via targeted recommendations and upsell opportunities
• Referrals and advocacy by delivering value‑driven insights to promoters
• Cross‑team alignment through standardized AI‑driven playbooks

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How Cast Integrates

• Integrations with product data sources and critical actions.
• Data sources feeding actionable recommendations tailored to each account.
• AI agents that can generate presentations, tie insights to actions, and answer questions in a conversational manner.

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Pricing

• Priced based on the number of your customer accounts.

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Resources & Thought Leadership

• Articles on scaling growth and revenue from existing customers
• Use cases, product documentation, and board insights
• Case studies and executive testimonials highlighting ROI and time‑to‑value improvements

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Why Cast.app AI CSMs

• AI‑driven, scalable customer success across all segments
• Significant reductions in churn and increases in adoption, renewals, and expansions
• Ability to present value and next best actions directly to customers at scale

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Feature Highlights

• AI CSMs deployed across all customer interactions without adding headcount
• Multi‑channel delivery: in‑app, email, and text
• 13 spoken languages for broad international reach
• Personalization: account‑ and role‑level guidance and recommendations
• Data‑driven insights presented as presentations and actionable next steps
• Secure, enterprise‑grade privacy and data handling
• Easy integration with existing data sources and actions