Chaport

Chaport is a modern customer messaging platform that combines live chat, chatbots, multi-channel communications, and a knowledge base into a simple, unified interface. It is designed to help teams provide faster support, drive sales, and engage customers across multiple channels from a single inbox. Chaport emphasizes ease of use, real-time collaboration, and seamless integration with other tools through apps, API, and automation features.

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How Chaport Helps Your Team

• Live Chat: Communicate with customers in real time to resolve issues and convert inquiries into sales.
• Chatbots: Automate common questions, qualify leads, and collect feedback 24/7.
• Multi-Channel: Manage conversations from website chat, email, Facebook, Telegram, Viber, and more in one place.
• Knowledge Base: Build self-service articles and use an FAQ bot to surface relevant help in chat.
• Mobile and Desktop Apps: Stay connected with customers from anywhere with iOS, Android, Web, Windows, and MacOS apps.
• Integrations & API: Connect Chaport to your CRM, Zapier, and 4,000+ apps, or use the API for custom workflows.
• Widgets and Customization: Personalize the chat widget to match your brand and support workflow.
• Reporting: Real-time insights into chats, missed chats, and operator performance.

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How to Use Chaport

1. Sign up and create a chat widget for your website (or start with the web app).
2. Choose channels to connect (chat on website, email, social apps like Facebook, Telegram, Viber).
3. Invite teammates and start handling conversations in one inbox.
4. Configure automation with auto-invitations, typing insights, and saved replies.
5. Add a knowledge base and enable the FAQ bot to suggest articles in chat.
6. Explore analytics to monitor performance and optimize operations.

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Key Scenarios

• Live support to reduce response times and improve customer satisfaction.
• Lead qualification and conversion through chatbot automation.
• Cross-channel support to maintain consistent conversations across touchpoints.
• Self-service empowerment via a knowledge base and FAQ bot.

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Core Features

• Live chat across multiple channels from one inbox
• AI-powered chatbots for automation and lead qualification
• Multi-channel messaging (website, email, Facebook, Telegram, Viber, and more)
• Knowledge base with an FAQ bot for self-service
• Mobile and desktop apps for on-the-go support
• Integrations with CRM systems, Zapier, and 4,000+ apps via API
• Customizable chat widgets and multilingual support
• Real-time analytics and reporting

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Safety and Compliance

• Designed for business-to-consumer communications with respect for user privacy.
• Data handling and privacy settings align with standard CRM and support software practices (refer to terms and privacy policy for specifics).

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Pricing and Access

• Available with free trial and tiered pricing based on team size and feature needs. Explore features, limits, and billing on the official Chaport site.

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What Our Customers Say

• Positive feedback across use cases for ease of use, quick setup, and practical functionality.

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Quick Reference: Feature Highlights

• Auto-invitations to engage customers based on rules
• Typing insights to respond faster
• Saved replies for common questions
• Detailed customer information (name, contact details, activity, etc.)
• Group chats and team collaboration on conversations
• File sharing (images, audio, video, documents)
• Widget customization (color, layout, text, position, operator photos)
• Multilingual chat widget support
• Real-time reports on incoming/missed chats and operator hours