ChatBees
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Introduction
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ChatBees Product Information
ChatBees AI Customer Support Automation is an AI-powered customer support solution that builds knowledge graphs from historical tickets and internal knowledge bases to automate ticket resolution and reduce handling time. It offers private AI training on your knowledge bases, seamless integration with popular ticket systems, and an automated Copilot for support agents to resolve tickets quickly and efficiently.
How ChatBees Works
- Build Knowledge Graphs from tickets: Integrates with sources like HubSpot Tickets to construct a structured knowledge graph from historical tickets and associated data.
- Train private AI on your knowledge base: Ingest internal docs (PDFs/Docs, Web Help Center, Notion, Confluence, Google Drive) and keep the AI updated with periodic retraining to stay current.
- AI handles new tickets: Analyzes and researches incoming tickets, provides actionable insights directly in your ticket system, and acts as a Copilot for agents to resolve tickets faster.
Use Cases
- Automate ticket triage and categorization with AI-driven insights.
- Deflect common inquiries and accelerate resolution for complex tickets requiring human-in-the-loop.
- Identify potential leads based on sentiment and engagement to boost sales or follow-up opportunities.
- Integrate support and sales pipelines across different collections for unified workflows.
Integrations & Connectors
- Connectors with HubSpot (and other major ticket systems) to build knowledge graphs from historical data.
- Private AI hosting for secure, company-specific knowledge.
- Supports various knowledge bases and messaging platforms for seamless deployment.
How to Get Started
- Sign up for free and connect your knowledge sources (tickets, PDFs, Google Drive, Notion, etc.).
- Let ChatBees automatically build the knowledge graph and train the private AI.
- Start receiving actionable insights in your ticketing system and empower agents with Copilot guidance.
Frequently Asked Questions
- How is AI used for customer support and ticket resolution? ChatBees builds Knowledge Graphs from historical tickets and knowledge bases, then uses AI to verify and combine information to produce actionable insights.
- How does AI categorize support tickets? Uses state-of-the-art generative models to automatically categorize tickets.
- What are the benefits for customers? Faster resolution, consistent high-quality support, reduced human error, and higher satisfaction.
- What are the benefits for companies? Lead identification from sentiment, improved brand reputation, and reduced support costs via deflection and insights.
Core Features
- Build Knowledge Graphs from historical tickets and knowledge bases (e.g., HubSpot)
- Train a private AI on your internal documents and drive continuous updates
- Automatic ticket analysis, research, and actionable insights in your ticket system
- Copilot-style assistance for support agents to speed up resolutions
- Ticket categorization with state-of-the-art AI models
- AI-driven ticket deflection for common inquiries
- Lead identification based on sentiment and interaction data
- Secure, serverless deployment with private AI hosting
- Integrations with multiple knowledge bases and messaging platforms