Chatfuel

Chatfuel | AI agents for automated sales is an advanced, no-code AI chatbot platform designed to automate customer conversations across Facebook Messenger, WhatsApp, Instagram, and more. It helps businesses generate leads, boost sales, improve post-purchase engagement, and streamline support with ready-to-use templates, integrations, and AI-powered agents. The platform emphasizes ease of use, scalability, and enterprise-grade capabilities, including GDPR compliance and robust uptime guarantees.

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How Chatfuel Works

1. Choose a channel (Facebook Messenger, WhatsApp, Instagram, Website, etc.).
2. Connect your accounts and optionally integrate with your existing tools (CRM, Google Sheets, Stripe, Zapier, etc.).
3. Configure AI agents using templates or custom flows to handle greetings, lead capture, product recommendations, bookings, orders, and support.
4. Deploy and analyze performance with real-time analytics, A/B testing, and segmentation.

Disclaimer: Chatfuel provides AI-driven automation to improve customer interactions while respecting platform policies and data privacy. Data handling depends on your integrations and configurations.

Use Cases

• Lead Generation: Capture and qualify leads automatically.
• Sales: Boost conversions with product recommendations, cross-sell, and upsell.
• Post-purchase: Enhance loyalty and retention with follow-ups and order updates.
• Appointments: Schedule bookings directly through chat.
• Customer Support: Provide instant answers and resolve issues.
• Gather Feedback: Collect valuable customer insights.
• Promotions & Campaigns: Run targeted messages and broadcasts.

Channels & Features

• WhatsApp integration with AI-powered sales bot
• Facebook Messenger automation
• Instagram direct automation
• Website live chat integration
• Click-to-Chat and WhatsApp link generation
• Templates for e-commerce, education, SaaS, real estate, and more
• Live chat and AI chatbot hybrid interactions

Integrations

• Kommo CRM
• Shopify
• Google Sheets
• Stripe
• Zapier
• API access for custom workflows
• Other CRM/CDP connections via API

What You Get

• Green badge verification as a WhatsApp Business API provider
• Built-in ChatGPT-like conversational AI for natural interactions
• Abandoned cart messaging and promotional campaigns
• Upsell and cross-sell capabilities within conversations
• 24/7 customer support and high service uptime
• GDPR compliance and data protection assurances

Safety and Best Practices

• Use consent-based messaging and opt-ins where required.
• Follow platform-specific policies and avoid misleading representations.
• Leverage analytics to optimize flows and avoid spamming users.

Core Features

• Multi-channel AI agents for automated sales and support
• No-code bot builder with templates and guided flows
• Lead generation, qualification, and conversion optimization
• Product recommendations, upsell, and cross-sell capabilities
• Booking, order placement, and payment integration
• Post-purchase engagement and loyalty programs
• Broadcasts, segmentation, and personalized messaging
• API access for custom integrations
• Real-time analytics, A/B testing, and performance insights
• GDPR compliance and robust uptime guarantees
• 24/7 support and enterprise-grade reliability

How to Use Chatfuel

1. Create a new bot and connect your desired channels (WhatsApp, Messenger, Instagram, etc.).
2. Add templates or flows for common interactions (greeting, lead capture, product recommendation, checkout).
3. Connect integrations (CRM, payments, Google Sheets, etc.) to automate data flow.
4. Publish your bot and monitor performance through dashboards; iterate with A/B tests.

Safety and Legal Considerations

• Ensure user consent for messaging and data handling.
• Comply with platform terms of use and applicable data protection laws.

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Quick Reference

• Official channels: WhatsApp, Facebook Messenger, Instagram, Website Chat
• Key capabilities: AI agents, automation templates, lead generation, sales automation, post-purchase engagement, analytics
• Pricing and trial options: Refer to Chatfuel pricing section for plans and trials