Churn360

Churn360: The Ultimate AI-Powered Customer Success Platform for SaaS

Churn360 is an AI-driven customer success platform designed to help B2B SaaS companies turn data into actionable insights to reduce churn and expand revenue. It provides a 360° view of customers, actionable playbooks, and automated workflows to manage the entire customer journey—from onboarding to renewal and advocacy.

How it helps

• Get a complete, single view of each customer by integrating with all your favorite tools.
• Segment customers to perform bulk actions and tailor outreach.
• Use reusable plays to convert CS processes into repeatable templates.
• Monitor the health of customers and identify at-risk accounts at a glance.
• Personalize campaigns (NPS, CES, CSAT) and push notifications to engage customers at the right moment.
• Drive renewals, adoption, and upsell opportunities from a unified platform.

How to use (high level)

1. Integrate with your core tools to achieve a 360° customer view.
2. Build segments and assign plays to automate CS workflows.
3. Track the customer journey and health score to prioritize actions.
4. Run targeted campaigns and push notifications to influence renewal and expansion.
5. Use insights to drive proactive retention and revenue growth.

Core Offerings

• 360° view of customers
• Segments
• Plays
• Customer journey
• Health score
• Campaigns
• Push notifications
• Workspace
• Solutions (Customer retention, Renewal, Upsell)
• Integrations
• Pricing
• Resources

How It Works

• Integrate with the applications you love to provide a single dashboard view for each customer.
• Group customers with similar attributes into segments to enable bulk actions for CS teams.
• Convert CS processes into reusable templates called plays.
• Visualize onboarding, adoption, renewal, and advocacy stages to identify who needs attention.
• Monitor health KPIs to gauge churn risk.
• Personalize outreach and collect feedback via NPS, CES, and CSAT surveys.

Safety and Legal Considerations

• This tool is designed for customer success and revenue optimization within your own customer base.

Core Features

• 360° view of customers across all connected tools
• Segments to group customers with similar attributes
• Plays to convert CS processes into reusable templates
• Comprehensive customer journey view (onboarding to advocacy)
• Health score to flag at-risk accounts
• Campaigns for personalized emails and surveys (NPS, CES, CSAT)
• Push notifications for timely customer engagement
• Workspace for CSMs with a personal dashboard
• Integrations with major software ecosystems
• Solutions focused on Customer Retention, Renewal, and Upsell
• Clear pricing and scalable options
• Extensive resources (Guides, Webinars, Industry reports)