Cirroe AI

Cirroe AI is an automated incident and ticket triage platform that integrates with your knowledge bases and major ticketing systems to dramatically reduce resolution times and operational burden. It autonomously analyzes incoming tickets, synthesizes insights from your AWS metrics, codebase, and knowledge sources, and initiates investigations and mitigations to keep customer satisfaction high. The system is designed to run in real time, loop in operators when necessary, and scale across incidents, tickets, and support tasks without requiring extensive engineering effort.

How Cirroe AI Works

1. Connect your stack: Seamlessly integrates with major ticketing systems and your knowledge bases.
2. Autonomous triage: As tickets arrive, Cirroe synthesizes structured insights from operational data to determine root causes and potential mitigations.
3. Operator collaboration: Before taking potentially dangerous actions, Cirroe notifies and loops in operators via quick Slack messages.
4. Real-time remediation: Cirroe initiates investigations and mitigations as soon as tickets are opened, often before human checks occur.
5. Continuous improvement: Uses insights from resolved incidents to inform new features and workflows.

Use Cases

• Fast incident response and reduced MTTR
• Automated ticket resolution with knowledge-base-backed recommendations
• Structured, data-driven root-cause analysis
• Proactive knowledge integration to improve product and feature reliability

How to Get Started

• Ready to eliminate operational burdens? Book a meeting to discuss implementation.
• Get Cirroe connected to your ticketing systems and knowledge bases for immediate value.

Why Cirroe AI

• Automates triage and remediation to free up engineering time
• Real-time incident handling with rapid root-cause analysis
• Seamless integration with your existing tools and data sources
• Operator-in-the-loop safeguards to prevent unsafe actions
• Scales across incidents, tickets, and support tasks

Core Features

• Auto ticket triage and knowledge-base synthesis from AWS metrics, codebase, and ticketing systems
• Real-time incident response with rapid investigation and mitigations
• Operator-in-the-loop for safety via Slack notifications
• Seamless integrations with major ticketing systems and knowledge bases
• Structured insights to inform new features and improvements
• Designed to reduce engineering hours spent on operational burdens