Crafter.ai Platform

Crafter.ai – AI Agents Building Platform is an AI agents platform designed for small and medium-sized enterprises to create chatbots and AI agents without writing code or crafting complex prompts. It combines Large Language Models (LLMs), Retrieval Augmented Generation (RAG), and conversation design to build autonomous, fast, multilingual agents for various business use cases.

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How it works

1. LLM-based responses: Use large language models to generate chatbot replies and to automate prompting for knowledge base creation.
2. RAG-enabled knowledge access: Leverage Retrieval Augmented Generation to answer questions from your internal documents and data sources.
3. Conversation Designer: Orchestrate conversation flow and coordinate between specialized AI agents to manage complex interactions.
4. Multilingual support: Create AI agents capable of responding in multiple languages based on the user’s input language.

Core Capabilities

• No code, no prompts required: Build AI agents without coding or manual prompt engineering.
• LLM integration for natural, contextual responses.
• RAG integration for document-driven knowledge access.
• Conversation Designer to orchestrate multi-agent workflows.
• Multilingual deployment for global reach.
• API integrations to connect with existing systems (CRM, ERP, e-commerce, messaging channels, etc.).
• Analytics dashboard to monitor conversations and agent performance.
• Human-in-the-loop (HITL) handover to ensure operator intervention when needed.

Use Cases by Department

• Contact Center: reduce costs and optimize resource management while maintaining high-quality support.
• Training & Onboarding: speed up onboarding with automated responses and on-the-job guidance.
• Digital Sales & Marketing: increase conversion rates, lead generation, and multi-channel engagement.
• Human Resources: streamline HR processes with AI-assisted interactions.
• Other Functions: customizable conversations across departments for tailored customer experiences.

Benefits at a Glance

• 70% contact center cost savings through efficiency gains.
• 60% training cost savings via automated responses and guidance.
• 23% increase in digital sales/conversion.
• 19% improved digital marketing targeting and multichannel engagement.

How to Get Started

• Book a demo to explore capabilities and tailor the platform to your needs.
• Start a 30-day trial to test without credit card requirements.
• Use the Learning Center and Tutorials to onboard quickly.

Security & Compliance

• API-based integration enabling secure data flow between Crafter.ai and your enterprise systems.
• Human-in-the-loop capabilities to oversee sensitive conversations.

Topics Covered

• Custom AI Agents tailored to your needs
• Multilingual response capabilities
• Predictive analysis for personalized messaging
• AI agents API integration for omnichannel experiences
• Performance analytics and handover dashboards
• Enterprise-ready governance and compliance features

How It Works (Technical Flow)

• Data sources: Internal documents, knowledge bases, and system data.
• Processing: LLMs generate responses; RAG retrieves relevant documents to ground answers.
• Orchestration: Conversation Designer routes queries to the appropriate AI agents and manages escalation.
• Delivery: Responses are sent through preferred channels (WhatsApp, Web, Facebook Messenger, CRM, ERP, e-commerce, etc.).

Safety and Best Practices

• Ensure data privacy by controlling data flow and access to enterprise data sources.
• Enable HITL for high-stakes interactions to maintain quality and compliance.

Core Features

• No coding required to build AI agents
• LLM-based response generation and automated prompting for knowledge bases
• RAG-enabled retrieval from documents and sources
• Conversation Designer for flow orchestration between agents
• Multilingual agent capabilities
• API integrations with CRM, ERP, e-commerce, and messaging channels
• Analytics dashboard for conversational insights
• Human-in-the-loop handover for operator intervention