Crisp

Crisp: The Business Messaging Platform For Every Company

Crisp is an all-in-one, AI-powered business messaging platform designed to centralize conversations, data, and knowledge across teams. It brings together inbox management, automation, CRM, AI capabilities, knowledge management, website widgets, and multi-channel campaigns to streamline customer support, marketing, and sales in one workspace. A 14-day free trial is available with no commitment.

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Key Modules

• Inbox: Centralize inbound messages from emails, website chat, WhatsApp, Messenger, phone, and more into one collaborative inbox. Multiple team members can access, manage, and respond efficiently.
• Automations: Build AI-native workflows to automate internal tasks and user responses, cutting workload and boosting efficiency.
• CRM: Synchronize leads and customer data from multiple sources to provide personalized, context-rich conversations.
• Artificial Intelligence: Train an AI agent on public and private content to create, edit, and manage help articles and asynchronous support materials.
• Knowledge: Create and manage a self-serve help center with brand-consistent guides, helping customers find answers anytime.
• Widget: Deploy high-end website chat to connect with visitors in real-time, capture feedback, and guide them through the buying journey.
• Campaigns: Proactively engage customers with multichannel, automated messages that deliver timely information across channels.
• Role and Use Cases: Built for customer support, marketing, and sales—all in one platform.

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How It Works

• Centralize conversations from multiple channels into a single inbox for your team.
• Use AI-powered automations to handle repetitive tasks and scale responses.
• Access unified customer data from the CRM to personalize interactions.
• Provide self-serve knowledge articles to reduce support load and improve customer autonomy.
• Engage visitors with real-time chat on your website and convert them through targeted campaigns.

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Use Cases

• Customer support: Fast, consistent, and personalized responses across channels.
• Marketing: Retargeting and in-app messaging to nurture leads.
• Sales: Automate pipeline tasks and improve conversion with intelligent messaging.

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Why Teams Choose Crisp

• Centralized messaging across channels
• AI-powered workflows reduce manual tasks by up to 50%
• Unified customer data for contextual conversations
• Flexible AI knowledge base and help center
• Real-time website engagement with proactive campaigns
• Trusted by 600,000+ companies with a growing ecosystem of integrations

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How to Get Started

1. Start your free 14-day trial with no commitment.
2. Set up your inbox by connecting email, chat, social, and phone channels.
3. Create automations and AI-powered workflows to handle common tasks.
4. Build or import your CRM data to unify customer records.
5. Launch a knowledge base and website widget to support customers 24/7.
6. Create campaigns to engage customers across channels.

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Safety and Privacy

• Crisp emphasizes enterprise-grade security and privacy, with data handling designed for business contexts and compliant workflows.

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Core Features

• Inbox: Centralized multi-channel inbox for teams
• Automations: AI-native workflows to automate tasks and responses
• CRM: Centralized customer data with multi-source synchronization
• AI: Train agents on your content to assist with articles and conversations
• Knowledge: Self-serve help center for customers
• Widget: Website chat to engage visitors in real-time
• Campaigns: Multichannel, automated customer engagement
• Integrations: Broad ecosystem to fit various business needs
• Free trial: 14 days with no commitment