CXGenie

CX Genie | Achieve 24/7 Customer Support Excellence with AI Solutions is an all-in-one customer support platform that combines AI-powered chatbots, help desk capabilities, workflow design, product data synchronization, and ticket management to deliver continuous, scalable customer interactions. It emphasizes easy setup (drag-and-drop design, no coding), seamless integrations with popular platforms, and flexible white-label options for agencies. The solution is marketed to reduce costs, boost engagement and satisfaction, and support businesses of varying sizes with features that span self-service automation, human agent handoffs, and analytics-driven improvements. The platform also highlights multiple pricing tiers (Basic, Premium, Pro, Enterprise) with scalable conversation volumes, team sizes, AI knowledge bases, and API access, along with a focus on fast onboarding and 24/7 availability across channels.

How CX Genie Works

1. AI Chatbots & Help Desk: Deploy intelligent chatbots to engage customers, answer common questions, and escalate complex issues to human agents when needed.
2. Workflow & No-Code Designer: Create personalized, natural-feeling conversation flows using a drag-and-drop interface without writing code.
3. Product Data Sync for Ecommerce: Sync and update product data across platforms to ensure consistency and accuracy.
4. Ticket Management: Efficiently manage and resolve customer tickets, enabling agents to collaborate and track status.
5. White-label & Agencies: Brand CX Genie as your own for clients, with customization options to maintain a cohesive brand experience.

Why Use CX Genie

• Delivers 24/7 automated support to boost engagement and satisfaction while reducing operational costs.
• Provides a unified platform that replaces multiple tools, simplifying operations and improving efficiency.
• Scales with your business, offering advanced features, API access, and on-premise options for enterprise needs.
• Strong emphasis on AI training, knowledge base expansion, and human-to-AI handoffs to improve response quality over time.

Integrations & Accessibility

• Integrates with popular CRM systems, communication channels, and other essential platforms for centralized support.
• Offers a free plan to start, with tiered pricing to fit different business sizes and requirements.

Core Features

• AI Chatbots for customer engagement and automated responses
• Help Desk for robust agent management and customer interactions
• Drag-and-drop Workflow Builder (no coding required)
• Product Data Sync across ecommerce platforms
• Ticket Management with efficient resolution workflows
• White-label branding for agencies
• Multi-channel integration for seamless support
• Scalable pricing plans with API access and enterprise options
• Knowledge base management and AI training capabilities
• Live handover from AI to human agents when necessary

How It Works

• Configure AI chatbots and workflows to handle common inquiries and routine tasks.
• Use the drag-and-drop designer to tailor conversations and escalation paths.
• Sync product data to ensure accurate and up-to-date information across channels.
• Manage tickets in a centralized system, with analytics and reports to optimize performance.
• Scale with your team: add agents, AI knowledge updates, and advanced features as needed.

Safety and Legal Considerations

• Ensure compliance with privacy and data handling standards across your organization and regions.

Plans & Pricing

• Basic: Free plan with limited conversations and team members
• Premium: Includes higher conversation limits, more team members, and API access
• Pro: Higher limits, extensive features, and advanced API access
• Enterprise: Custom configurations, on-premise options, SSO, audit logs, and 24/7 support