DiscoveryAI
Open siteBusiness Research
Introduction
Capture & store customer knowledge quickly
DiscoveryAI Product Information
Discovery AI is an AI-powered customer discovery tool designed for all teams to turn customer interviews into actionable insights. It centralizes insights in one hub, supports transcription refinement, tagging, and sharing highlights with existing tools. The platform emphasizes fast setup, flexible analysis, and collaboration across product, marketing, and research teams.
Key Capabilities
- Upload and centralize customer interview recordings (audio/video) with fine-tuned AI transcriptions.
- Tag insights and share key highlights with your team and existing tools.
- Bulk upload existing and new media to transcribe and derive meaningful insights quickly.
- Opportunity-driven insights: categorize insights with an opportunity score to inform roadmap priorities.
- Democratize customer insights by breaking down silos and enabling the entire team to access and act on findings.
- Durable search and retrieval of customer praise, pain points, and perspectives for reference in tickets and docs.
- Easy collaboration: share insights across teams to align on customer needs and opportunities.
How to Use Discovery AI
- Upload recordings of customer interviews (audio or video) or bulk upload multiple files.
- Transcribe and refine AI-generated transcripts to improve accuracy.
- Tag insights and assign opportunity scores to identify the most impactful findings.
- Share highlights with teammates and integrate insights into existing workflows and tools.
Who Uses Discovery AI
- Product Managers & Marketers: align roadmaps with customer needs using opportunity scores.
- Startup Founders & Team Leads: centralize customer insights for quick reference.
- User Research Teams: store, categorize, and share insights to accelerate learning.
Plans and Pricing
- Free trial: Try Free For 30 Days
- Pro: Best for independent professionals and founders
- Monthly: $19/seat (billed yearly)
- 5 transcription hours/month, 5 GB data storage, high-fidelity transcription and summarization, highlights and transcript tagging, speaker recognition
- Team: Best for teams centralizing customer insights
- Monthly: $30/seat (billed yearly)
- 30 transcription hours/month, 20 GB data storage, unlimited collaborators, high-fidelity transcription and summarization, highlights and transcript tagging, speaker recognition
- Enterprise: Custom pricing; contact for details
- All plans include: Slack community support for 24/7 assistance and feature requests
Why It Stands Out
- Centralized hub for all customer research and insights.
- Flexible media handling with automatic and fine-tuned transcriptions.
- Clear prioritization through opportunity scores to guide product decisions.
- Strong collaboration features to keep teams aligned and action-oriented.
Core Features
- Centralized repository for customer insights and transcripts
- AI-powered transcription with fine-tuning for accuracy
- Insight tagging and opportunity scoring for prioritization
- Bulk upload and batch processing of audio/videos
- Easy sharing of highlights across teams and tools
- Plans scaled for individuals, teams, and enterprises
- Slack-based support and active feature requests channel