Elastic AI Chatbot

Elastic AI Chatbot for Omnichannel Customer Engagement is an all-in-one, no-code AI chatbot and live chat platform designed to automate and personalize customer interactions across 12+ channels. It enables conversational commerce, support automation, and lead generation with ready-to-use AI bots, multilingual capabilities, and seamless human agent collaboration. The platform emphasizes rapid deployment, cross-channel consistency, and scalable automation to boost sales, retention, and operational efficiency.

---

How it works

1. Connect channels: Deploy your bot across WhatsApp, GMB (Google My Business), Facebook, Instagram, Video Chat, and 10+ additional channels for a true omnichannel experience.
2. Leverage multilingual AI: Interact with customers in 20+ languages using conversational intelligence.
3. Automate conversations: Use ready-to-use AI bots for ecommerce, insurance & banking, travel & hospitality, government services, and more.
4. Balance automation with humans: Route complex questions to live agents, use quick replies, and collaborate in real time.
5. Integrate with tools: Connect to existing CRMs, analytics, ticketing systems, and your favorite tools for a unified view.

---

Use cases

• Ecommerce: product recommendations, order queries, and policy information.
• Insurance & Banking: lead generation, policy renewals, and client support.
• Travel & Hospitality: booking assistance and 24/7 guest support.
• Government: citizen services and information delivery.

---

How to get started

1. Sign up for a free trial or request a demo.
2. Choose your target channels and configure bot flows with a visual builder.
3. Train the bot with intents, responses, and escalation rules.
4. Publish to channels and monitor performance with analytics.

---

Pricing & Plans

• Monthly pricing with options for Business and Business Pro features, including on-premise deployment and extended integrations. Exact pricing available on the Pricing page.

---

Safety and Compliance

• Designed to support compliant customer interactions across channels with data privacy considerations and enterprise-grade security.

Core Features

• Omnichannel deployment across WhatsApp, GMB, Facebook, Instagram, Video Chat, and 10+ other channels
• Multilingual support (20+ languages) and conversational intelligence
• Ready-to-use AI bots for ecommerce, insurance & banking, travel & hospitality, government, and more
• Live chat integration to escalate to human agents in real time
• OneView Inbox for unified customer conversations across touchpoints
• Lead generation, qualification, and nurturing through AI and automation
• Quick replies, personalized responses, and conversational selling
• Easy bot design with no-code visual builder and ready-to-use templates
• Seamless integrations with CRMs, analytics, ticketing, and existing tools
• On-Premise deployment option for advanced security needs

---

Why choose Elastic AI Chatbot

• Omnichannel consistency: a single bot experience across all major channels
• AI-powered engagement that drives revenue and improves retention
• Rapid setup with ready-to-use flows and templates
• Scalable to handle high volumes while maintaining personalized conversations
• Flexible deployment options to fit different business requirements