Etaprise

Etaprise: Enterprise Field Service Platform (Construction & Engineering, Industrial Manufacturing, Medical Device Manufacturing, Oil & Gas, Power Transmission & Distribution, Telecommunications, Residential & More)

Etaprise is a comprehensive AI-powered field service management platform designed to boost productivity, profitability, and customer satisfaction across multiple industries. It combines AI-based scheduling, asset and contract management, customer 360, remote assistance, knowledge AI, and robust administrative capabilities in one integrated solution. The platform targets both enterprise-scale operations and residential service providers, enabling teams to plan, execute, and optimize field service work from end to end.

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How It Helps Your Business

• Modernizes field service operations with AI-assisted scheduling and dispatch to minimize downtime and maximize first-time fix rates.
• Unifies core service functions (appointments, quotes, work orders, inventory, invoicing) in one platform to reduce tool sprawl and adoption friction.
• Delivers hands-free, hands-on assistance to technicians via AR-based remote support and voice-assisted task management.
• Accelerates knowledge capture and retrieval through Retrieval Augmented Generation (RAG) and Knowledge AI, turning documents into interactive guides.
• Enables robust financial and contractual control with contract management, invoicing, payments, and asset lifecycle oversight.
• Provides a scalable path from residential to enterprise deployments with industry-specific configurations and templates.

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How It Works

• Central data model unifies customers, assets, jobs, technicians, inventory, and billing across departments.
• AI-Based Scheduling analyzes urgency, technician skills, location, and workload to assign the right technician to the right job.
• AR Remote Assistance connects field workers with remote experts for real-time guidance and context-aware content delivery.
• RAG Knowledge AI transforms static documents into interactive, searchable resources for faster issue resolution.
• Voice AI enables hands-free task management and administrative task delegation to improve windshield time and on-site productivity.
• All core modules (appointments, triage, estimates & quotes, work orders, dispatch, inventory, invoicing, licensing) are accessible in a single, unified interface.

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Industries & Use Cases

• Enterprise Construction & Engineering Services
• Industrial Manufacturing
• Medical Device Manufacturing
• Oil & Gas
• Power Transmission & Distribution
• Telecommunications
• Residential Appliance Repair, Carpet Cleaning, Chimney & Fireplace, Electrician, Garage Door, Handyman, Home Cleaning, HVAC, Landscaping, Pest Control, Plumbing, Pool, Roofing, Security, Septic Tank Cleaning, Water Treatment, and more

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Key Features

• AI Based Scheduling and Dispatch
• Appointments Management
• Asset Management
• Contract Management
• Customer 360
• Dispatch Board
• Estimates & Quotes
• Inventory Management
• Invoice & Payments
• Knowledge AI
• License & Certification Management
• Remote Assistance
• Triage
• Workorder Management
• Fleet Management (Add-On)
• Dynamic Form Builder (Add-On)

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Benefits

• One integrated platform: reduces reliance on multiple tools and platforms.
• AI-driven optimization improves productivity, utilization, and customer satisfaction.
• AR and voice-enabled capabilities enhance field technician effectiveness and safety.
• Scalable to various service types and business sizes with industry-specific workflows.

If you’d like, I can tailor this description to a specific industry or add more detailed workflow examples.