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Feedback Rivers

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Marketing & Advertising

Introduction

Customer feedback made actionable

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Feedback Rivers Product Information

Feedback Rivers is a customer feedback platform that makes all feedback visible and actionable by consolidating inputs from multiple sources into a pleasant, browsable interface. It helps you stay close to customers, analyze what they say about your product, and act to improve customer experience. The platform emphasizes AI-powered insights and seamless integration with existing tools.

Key Capabilities

  • Centralizes feedback from all sources (customer service tools, NPS tools, user feedback tools, app reviews, review aggregators, survey tools, etc.)
  • Think of it as a system of record for feedback, accessible to the whole team
  • AI-powered insights to understand customer sentiment, needs, and main takeaways over time
  • Forward feedback to Slack channels and other tools to keep teams aligned
  • No coding or technical knowledge required to set up and use
  • Broad integrations with popular tools and services
  • Time-saving, single-pane view of all feedback across the organization

How It Works

  1. Integrates with your existing tools so you don’t need to switch platforms.
  2. Collects all customer feedback into one centralized river, making it easy to browse and understand.
  3. AI analyzes feedback to reveal trends, performance signals, and actionable insights.
  4. Shares feedback across teams via your preferred channels (e.g., Slack) to keep everyone informed.

Integrations

  • Works with your favorite tools and services with no coding required
  • Slack integration to forward feedback into channels
  • Compatibility with customer service tools, NPS platforms, review aggregators, and survey apps

Why Use Feedback Rivers

  • A single, visible place for all customer feedback
  • Makes feedback a habit by providing a clear system of record
  • Enables faster, better-informed product decisions based on real customer input
  • Helps teams stay customer-centric without manual data stitching

Core Features

  • All feedback in one place from diverse sources
  • AI-powered insights to identify trends and actionable takeaways
  • Slack and tool integrations to keep teams aligned
  • No coding skills required for setup and usage
  • Simple, browser-based interface for easy browsing
  • System of record for customer feedback across the organization
  • Quick setup and free trial options