FeedLens
Open siteMarketing & Advertising
Introduction
AI-powered mobile app review management platform
FeedLens Product Information
FeedLens is an AI-powered app review management platform designed for customer-first teams. It helps you extract actionable insights from thousands of reviews, automatically generate contextually relevant replies, and stay on top of competitors. The tool emphasizes speed, accuracy, and seamless integration with existing support workflows to improve user satisfaction and product feedback loops.
How FeedLens Works
- Connect your mobile app by linking your app store accounts and providing an API key as needed. FeedLens fetches and analyzes public and private reviews.
- Use AI-powered summaries to get a quick view of user sentiment and trending issues across apps and competitors.
- Automatically generate contextual replies to reviews, then review and customize before publishing.
- Engage with users via chatbot, trained on your app reviews, to answer questions and gather clarifications.
- Integrate with your ticketing and collaboration tools (e.g., Freshdesk, Slack) to streamline workflows.
- Monitor analytics with pre-built charts and exportable reports to measure improvements and inform product decisions.
Key Features
- AI-driven review extraction and sentiment analysis across multiple apps and competitors
- Auto-replies to reviews with context-aware responses
- Chatbot capable of answering user questions based on your app reviews
- Competitive insights: summaries of competitors' user experiences
- Integrations with ticketing and collaboration tools (e.g., Freshdesk, Slack)
- Comprehensive analytics with filterable, exportable charts
- Flexible pricing per workspace with multiple plans and trial options
- Lookback periods, app quotas, and AI query/reply limits configurable per workspace
- Transparent, scalable pricing and SLA-backed support
Plans and Access (Overview)
- Free trial: 7 days with basic features
- Indie/Starter plans: support for 1–2 apps, limited AI queries and replies
- Growth plans: more apps and higher quotas
- Business plans: unlimited apps and higher limits with SLA support
- Pricing is tiered by workspace with quotas that can be allocated across apps as needed
- Data and privacy: emphasis on secure data handling with plans to pursue ISO 27001 certification
How to Use FeedLens
- Sign up and start a free trial (no credit card required).
- Connect your apps and import reviews via API keys or direct integration.
- Review AI-generated summaries and suggested replies.
- Approve or customize replies and publish to your channels.
- Monitor analytics and export reports to track impact over time.
Safety and Privacy Considerations
- Data security is prioritized with plans to obtain ISO 27001 certification.
- Reviews can be sourced from public and private channels depending on integration setup.
- Subscriptions can be canceled anytime without future charges.
Core Features
- AI-powered review insights and sentiment analysis
- Auto replies and chatbot interactions based on app reviews
- Competitor review summaries for market awareness
- Integrations with Freshdesk, Slack, and other tools
- Pre-built analytics dashboards with export options
- Flexible workspace-based pricing and quotas
- Free 7-day trial with basic feature access