Fluency

Fluency - AI Process Documentation is an enterprise-grade tool designed to turn workflows into audit-proof Standard Operating Procedures (SOPs) in minutes, not hours. By auto-capturing steps from live work, it dramatically reduces manual documentation time, mitigates knowledge loss, and provides context-rich, production-ready documentation with strong security controls. It is built for operations teams to create a single source of truth, improve onboarding, and simplify compliance and audits.

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How Fluency works

1. Click Record: Start recording a process with one click, or delegate to the expert familiar with the process. No need for manual screenshots.
2. Do your work: Run the workflow as normal; Fluency auto-captures every step, including context and visuals, even in proprietary systems.
3. Instant SOP: Generate a complete, production-ready SOP in minutes that can be shared, stored, or updated with enterprise-grade security.

The platform emphasizes live capture of business context (the why behind actions) and provides a living document that adapts as processes change.

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Why teams choose Fluency

• 50x Faster Documentation: Replaces 4–6 hours of manual writing with a 5-minute recording task that automatically captures steps.
• Never Lose Institutional Knowledge: Creates a single source of truth to standardise processes, speed onboarding by up to 80%, and remove knowledge silos.
• Capture Context, Not Just Clicks: Records full business context and explains the complete process with high accuracy.

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Use cases and benefits

• Rapid SOP creation for diverse processes across departments (operations, accounting, IT, manufacturing, etc.).
• Standardisation of processes to support audits, compliance, and training.
• Easy updating of procedures when processes evolve, ensuring up-to-date documentation.
• Improved onboarding and knowledge transfer by preserving tacit knowledge in a formal document.

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Security and compliance

• Enterprise-grade security designed to protect critical process knowledge.
• Trust Center resources, SOC 2 Type I & II controls, end-to-end encryption, PII redaction, role-based access controls, and Australian data sovereignty.

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Frequently asked questions

• What is Fluency? A solution that automatically documents processes by recording actions and generating SOPs.
• How does it work? It records steps, captures context, and outputs ready-to-use SOPs.
• Who benefits? Operations teams, auditors, training and onboarding teams, and departments needing reliable process documentation.
• How secure is my data? Enterprise-grade security with encryption, access controls, and compliance certifications.

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Core Features

• One-click recording to start process capture without manual screenshots
• Auto-capture of steps with context and visuals across proprietary systems
• Production-ready SOP generation in minutes
• Standardisation and single source of truth for processes
• Rapid onboarding and knowledge retention, reducing silos
• Capture of business context (the why) behind each action
• Enterprise-grade security: encryption in transit and at rest, PII redaction, role-based access, and data sovereignty
• SOC 2 Type I & II controls and independent security verifications
• Audit-ready documentation designed for compliance and governance