GetGro.io

Getgro: AI-powered Omnichannel Help Desk and Support Automation is a unified support platform designed to transform customer relationships through AI-generated responses, automated workflows, and deep analytics. It combines AI-driven answer generation with customizable workflows, real-time analytics, and a unified inbox to manage conversations across multiple channels (live chat, email, WhatsApp, Instagram, etc.). The system emphasizes efficiency, integration with knowledge bases, and collaboration across teams to reduce ticket volume and improve customer satisfaction.

How Getgro Works

1. AI-powered responses: Train the AI on your company’s knowledge base (FAQs, articles, internal docs) to generate accurate, context-aware replies.
2. Unified Inbox: Bring all conversations from multiple channels into one dashboard for centralized management.
3. Contextual insights: Access complete customer history, behavior data, and insights alongside each conversation to resolve queries faster.
4. Custom workflows: Build and refine automation rules to tailor routing, SLAs, and escalation paths to your processes.
5. Analytics: Real-time dashboards track support metrics, agent performance, and customer satisfaction to inform decisions.
6. Collaboration: Share tickets, assign ownership, add notes, and mention teammates to streamline teamwork.

How to Use Getgro

1. Connect channels: Integrate your live chat, email, WhatsApp, Instagram, and other channels into the unified inbox.
2. Train the AI: Upload or link your knowledge base so the AI can generate responses that align with your policies.
3. Create workflows: Define policy and SLA automation rules (round robin routing, escalations, priority changes) and event-trigger actions.
4. Manage conversations: Route, respond, and collaborate across teams using templates, notes, and mentions.
5. Analyze and optimize: Monitor dashboards, review team analytics, and adjust workflows for continuous improvement.

Core Features

• AI-powered responses trained on your knowledge base to generate accurate replies
• Unified inbox consolidating chats, emails, and social messages across channels
• Custom automation workflows for routing, SLAs, escalation, and notifications
• Event-trigger automation to react to ticket activity and feedback
• Real-time analytics and customizable dashboards for teams and managers
• Complete customer context with history, behavior data, and insights
• Private notes and mentions to keep internal context and collaboration intact
• Shared ticket ownership across departments for coordinated support
• Templates and canned replies to standardize responses and save time
• Ticket merging and parent-child ticket relationships to handle complex issues
• Easy shift management to ensure proper coverage
• Automatic task assignment with recommended actions to stay ahead
• Integrations with essential tools to run a faster, smarter business

Safety and Compliance Considerations

• Ensure AI responses are reviewed for accuracy and privacy when handling sensitive data.
• Maintain appropriate access controls and data handling per company policy and regulatory requirements.

Why Choose Getgro

• Reduces support workload by automating responses and workflows
• Improves agent productivity with centralized collaboration tools
• Provides actionable insights through real-time analytics
• Scales with your business across multiple channels and teams