Glassix

Glassix | AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform is a unified customer communications platform designed to consolidate conversations from multiple channels into a single inbox. It combines human agents, conversational AI, and no-code automation to deliver scalable, multi-channel support, sales, and marketing experiences. The platform emphasizes omnichannel continuity, real-time insights, and rapid deployment of AI-powered chatbots across channels such as messaging apps, email, live chat, and social networks. It highlights case studies across industries (e-commerce, hospitality, automotive, real estate, education, banking/fintech, telecommunications, and more) to illustrate improved response times, increased CSAT, and reduced operational costs. The platform provides an integrated toolkit for building and deploying chatbots, routing and escalation rules, and analytics to optimize customer journeys.

How to Use Glassix

1. Connect channels. Integrate messaging channels (WhatsApp, iMessage, Messenger, Apple Business Chat, Email, SMS, social networks) into one inbox.
2. Design automated flows. Use the visual, no-code chatbot builder to create conversation flows and deploy them across all channels.
3. Leverage AI. Deploy Chatbots powered by Conversational AI (GPT-4) or train your own models for complex interactions.
4. Route and escalate. Use the routing engine to assign conversations to agents, with real-time takeover when human intervention is needed.
5. Monitor and optimize. Track conversations, performance metrics, and customer satisfaction to iterate on flows.

Core Use Cases

• Customer service & support across channels
• Sales enablement and lead qualification via chatbots
• Marketing automation and engagement campaigns
• Cross-channel consistency for a unified customer experience

Who is Glassix for

• Businesses of all sizes seeking a single inbox for multiple channels
• Teams needing automated responses, live agent handoffs, and AI-assisted support
• Industries including E-commerce, Hospitality, Real Estate, Automotive, Banking/Fintech, Telecommunications, Education, and more

Why Glassix

• Reduces phone and email load by enabling multi-channel chat and AI-powered self-service
• Provides a visual chatbot builder for non-technical users
• Offers GPT-4 powered conversational AI alongside ability to train custom AI models
• Ensures cross-channel continuity and a seamless agent handover experience

Safety and Privacy Considerations

• Data handling follows enterprise policies; ensure compliance with channel-specific guidelines and user consent for automated interactions.

Core Features

• Unified inbox across messaging channels, chat, email, and social media
• Visual/no-code chatbot builder for rapid flow design
• Conversational AI integration (GPT-4) with option to train custom models
• Real-time agent takeover to augment or replace automated flows
• Cross-channel deployment: WhatsApp, iMessage, Messenger, Apple Business Chat, Email, SMS, Live Chat, Social
• AI Marketing features for personalized campaigns and engagement
• Rich media support (images, videos, documents) within chats
• Routing engine with dynamic assignment and triage rules
• Analytics and reporting to monitor CSAT, response times, and efficiency
• Free trial available; scalable from Starter to Enterprise plans