Gleap

Gleap is an all-in-one AI-powered customer feedback and support platform designed to help teams capture, analyze, and act on user insights directly within their product. It combines AI-assisted support, in-app bug reporting, product roadmaps, knowledge bases, surveys, and marketing automations to streamline customer interactions, accelerate issue resolution, and drive product growth. The platform centers around Kai, a GPT-4o powered chatbot, an internal support Copilot for agents, and a suite of tools to boost activation, retention, and conversion. Gleap offers a 14-day free trial and integrates with your favorite tools to automate workflows.

How Gleap works

1. Capture feedback and bugs in-app. Users report issues and provide contextual data directly inside your product.
2. AI-assisted support and automation. Kai and other AI features handle common inquiries, triage requests, and surface relevant knowledge base articles.
3. Engage with users across channels. Multichannel support consolidates conversations into a single inbox for easy management.
4. Close the loop with roadmaps and surveys. Collect feature requests, let users vote, and publish updates via release notes and in-context surveys.
5. Act on insights. Use marketing automations and custom bots to drive activation, retention, and conversions.

Core Capabilities

• AI-powered customer support with Kai (GPT-4o) chatbot
• In-app bug reporting with automatic, structured data and visuals
• Live chat and multichannel support in a single inbox
• Knowledge base creation and SEO-optimized help center
• Product roadmaps with user voting on feature requests
• Surveys and in-context feedback to capture user voice
• Release notes and user communications embedded in the widget
• Custom bots and automation for scalable outreach and support
• Marketing automation to reach users where they are most likely to react
• Integrations with popular tools to automate workflows
• 14-day free trial to try all features

Features in Detail

• In-app bug reporting: Automatically logs issues with technical and visual data to speed up debugging.
• Kai AI bot: 24/7 human-like support capable of handling common questions and guiding users.
• Product feedback loop: Collects, prioritizes, and acts on user requests with a public roadmap and voting.
• Knowledge base: Quick-access articles to empower users and reduce support load.
• Surveys and engagement: Targeted surveys to gather actionable insights.
• Release notes: Communicate updates and changes directly within the Gleap widget.
• Automations and integrations: Automate activation, retention, and conversion workflows across systems.
• Multi-channel support: Connect and manage conversations from multiple channels in one place.
• Help center and resources: Access documentation, status pages, and guides to support your team.

How to Get Started

• Sign up for the 14-day free trial.
• Integrate Gleap with your product and favorite tools.
• Set up Kai, bug reporting, knowledge base, and roadmaps to begin collecting feedback and supporting users.

Safety and Compliance

• Designed for product teams to improve user experience and support quality while centralizing feedback and communications.