AI Tool Directory Logo
AI Tool Directory
Home›Chatbots & Virtual Companions›HiJiffy Guest Communications Hub
HiJiffy Guest Communications Hub screenshot

HiJiffy Guest Communications Hub

Open site
Chatbots & Virtual Companions

Introduction

AI-powered guest communication platform for hotels

Featured

Chatbase

Chatbase is an AI chatbot builder that uses your data to create a chatbot for your website.

Lovable

AI-powered platform for software development via chat interface.

ElevenLabs

The voice of technology. Bringing the world's knowledge, stories and agents to life

DataFast

Revenue-first analytics

HiJiffy Guest Communications Hub Product Information

Guest Communications Hub for Hotels (HiJiffy) is an AI-powered guest communication solution designed for hotels, resorts, and hostels to answer over 85% of guest queries instantly across your website, social media, or WhatsApp. It aims to boost direct bookings, enable upsells, streamline check-in/out, and reduce repetitive tasks by automating guest interactions throughout the entire stay. The platform is deployed via a single console that connects multiple channels and integrates with existing hotel systems to deliver a cohesive guest experience.

How it works

  1. Conversations across channels: Guests get instant answers from a conversational AI through your website, social channels, or WhatsApp.
  2. Chat-based booking: A guided AI assistant helps guests complete bookings step-by-step within the chat.
  3. Automated Welcome messages: Schedule automated messages before, during, or after check-in to enhance the guest experience.
  4. Digital check-in & keys: Integrations with your PMS enable pre-check-in forms and digital keys to speed up arrival.
  5. In-stay requests: An AI concierge handles guest requests during the stay and routes them to the appropriate team.
  6. Upsell & cross-sell campaigns: Personalised, automated messages promote ancillary services and experiences.
  7. Feedback & reviews: Send satisfaction surveys and collect reviews for internal use or public platforms.
  8. Check-out campaigns: Automate the check-out process to improve efficiency.
  9. Unified inbox: Manage all guest communications from one central console with trackable campaigns and analytics.
  10. Brand customization: Tailor the chatbot’s look, feel, and tone to match your brand and sales process.

Key Benefits

  • Increase direct bookings and upsell opportunities.
  • Reduce staff workload by automating common guest interactions.
  • Faster check-ins and streamlined guest journeys.
  • Centralized management of guest communications across channels.
  • Actionable insights from performance reports to improve service and revenue.

Use Cases

  • Answer FAQs and policy queries instantly.
  • Guide guests through chat-based bookings.
  • Send automated welcome and pre-arrival messages.
  • Collect guest preferences and expedite digital check-in.
  • Manage in-stay requests and route to appropriate teams.
  • Deploy personalized upsell campaigns (spa, dining, activities).
  • Run post-stay surveys and capture online reviews.
  • Automate follow-ups for check-out and feedback.

Integrations & Capabilities

  • PMS integrations for digital check-in and keys.
  • Multi-channel support (website, social media, WhatsApp).
  • Customizable AI conversations aligned with hotel workflows.
  • Campaign builder for upselling and guest engagement.
  • Analytics and reporting for campaign results and guest satisfaction.
  • Centralized console to manage inquiries, bookings, and tasks.

Security & Compliance

  • Enterprise-grade security with data handling aligned to hospitality standards.
  • Centralized control over communications channels and access.
  • Compliance controls for guest data and interaction history.

Core Features

  • Multi-channel guest communications hub (website, social, WhatsApp)
  • AI-powered conversational assistant for FAQs and bookings
  • Chat-based booking guidance and completion
  • Automated welcome, pre-check-in, and post-stay messaging
  • Digital check-in integration with PMS and digital keys
  • AI-powered in-stay concierge for guest requests
  • Personalised upsell and cross-sell campaigns
  • Guest satisfaction surveys and reviews campaigns
  • Automated check-out campaigns
  • Unified inbox and centralized campaign management
  • Brand-consistent visuals, tone, and workflows
  • Easy setup with ready-to-use templates and integrations
  • Real-time performance analytics and insights

Why HiJiffy’s Guest Communications Hub

  • Trusted by 2,100+ hotels, resorts, and hostels worldwide.
  • Proven impact on guest satisfaction and direct bookings with intelligent automation.
  • Ready-to-go implementation with customization options to fit your brand and sales process.

Getting Started

  • Schedule a personalised demo to see how it can boost direct bookings and streamline operations.
  • Explore integrations with your existing PMS and channels.
  • Start with onboarding and configure your first set of automated campaigns and chat flows.