i3Simple Web Solutions

i3 Simple AI-Powered Call Center is a scalable, automated call center platform designed for solopreneurs and small businesses. It offers a virtual call assistant that never sleeps, handling inquiries, routing calls, and managing messages to free you to grow your business or enjoy personal time. The solution emphasizes efficiency with significant reductions in wait times and training time, while enabling after-hours coverage and high call volumes.

Key Capabilities

• AI Call Assistant: An intelligent virtual agent that understands context, provides smart responses, learns from interactions, and improves over time.
• Daily Anti-Aging Cream Smart Call: A dialer feature that enables making phone calls from a laptop, anywhere, anytime.
• Drag-and-Drop Call Flow Builder: A visual designer to create sophisticated call routing, IVR menus, and response scenarios without coding. Test and modify flows instantly.
• Unified Phonebook Manager: Centralized contact management with multi-source imports, custom groups, notes, and tags. Automatic duplicate detection keeps data clean.
• Multi-Device Number Management: Manage multiple phone numbers across countries and devices, with easy routing rule adjustments and team assignment.
• Agent Workspace: A single, intuitive interface for agents to handle calls, view customer data, take notes, and follow scripts (currently in development).
• Branding and Presence: Designed to maintain a local presence across markets with adaptable routing and number management.
• Compliance and Quality: Enterprise-grade cloud infrastructure with automated analysis of interactions for compliance, sentiment, and resolution quality.
• Cost Efficiency: Intelligent automation and optimized workflows to increase handling capacity while reducing operational costs.

How It Works

1. Import or configure your contact data in the Unified Phonebook.
2. Build call flows with the Drag-and-Drop Call Flow Builder, setting IVR menus, routing rules, and responses.
3. Deploy the AI Call Assistant to handle inquiries, route calls, and manage messages. The system learns from each interaction to improve over time.
4. Monitor performance, compliance, and sentiment analysis to maintain quality and customer satisfaction.

Benefits

• Reclaim time by automating inbound calls and routine inquiries.
• Reduce wait times and training time for agents.
• Maintain local market presence with multi-country number management.
• Scale to handle higher call volumes without compromising service quality.
• Gain actionable insights from sentiment and resolution quality metrics.

Core Features

• AI Call Assistant with context-aware responses
• After-hours coverage and high-volume handling
• Drag-and-Drop Call Flow Builder for IVR and scripting
• Unified Phonebook with import, grouping, notes, and deduplication
• Multi-Device Number Management across countries
• Agent Workspace for seamless agent interaction
• Compliance, sentiment, and resolution quality analytics
• Cloud-based, scalable infrastructure
• Cost-efficient automation to optimize resources