impaction.ai
Open siteResearch & Data Analysis
Introduction
Turn conversational data into actionable insights
impaction.ai Product Information
Coxwave Align is the analytics engine for Gen AI products. It helps modern enterprises analyze and evaluate data from LLM based conversational systems in one unified platform. Align enables monitoring, analysis, evaluation, and synthesis of insights to improve chatbot quality, reduce hallucinations, and boost ROI. It supports cloud and on prem deployments and is designed for large scale data and strict data security.
How Align Helps You
- Monitor user and bot interactions to ensure performance and reliability
- Analyze conversations to identify failure points and opportunities for improvement
- Evaluate chatbot quality to reduce hallucinations and improve accuracy
- Synthesize data into actionable items that your product team can prioritize
- Scale data capture and analysis with pre built SDKs and flexible deployments
Features
- Real time data capture from AI chat interactions using pre built SDKs
- End to end analytics from raw conversations to actionable insights
- Scalable analysis for cohorts and large data sets
- Auto generated action items to prioritize post analysis
- Evaluation workflows to validate post product upgrades
- Cloud and on prem deployment options
- Enterprise grade security including SOC 2 and GDPR compliance
- Self hosted options for full data control
- Quick time to value with ready made integration paths and templates
How It Works
- Save data in real time from your AI chatbot and users using pre built SDKs
- Identify data for analysis with a diverse search toolkit to surface high priority data
- Analyze data at scale to understand performance and user interactions
- Synthesize data into auto generated action items for prioritization
- Evaluate AI chatbot post product upgrades to verify improvements
Deployment Options
- Align Cloud: quick start in under 15 minutes with scalable cloud infrastructure
- Align Enterprise: self hosted or on premises to meet strict data security requirements
Compliance and Security
- Designed for data security from the ground up
- SOC 2 and GDPR compliant
- Flexible deployment to meet enterprise data governance needs
Use Cases
- Monitoring and optimizing Gen AI chatbots in large enterprises
- Reducing chatbot hallucinations through systematic evaluation
- Generating prioritized product insights from large volumes of conversations
- Integrating with existing data stacks for unified analytics
How to Get Started
- Speak with an AI expert to align on goals
- Book a demo or contact sales for a tailored deployment
Core Features
- Real time data capture from conversations using pre built SDKs
- End to end analysis from raw data to actionable insights
- Scalable data analysis for large cohorts
- Auto generated action items for prioritization
- Post upgrade evaluation workflows
- Cloud and enterprise deployment options
- Self hosted and on premises options for full data control
- SOC 2 and GDPR compliant data privacy and security