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Infinity Call Analytics Software

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Introduction

Improve business performance with call analytics.

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Infinity Call Analytics Software Product Information

Infinity Call Analytics Software | Helping you make more good calls

Infinity Call Analytics is a comprehensive AI-powered platform designed to measure, analyze, and optimize every stage of the customer journey through phone conversations. It combines Call Tracking, Conversation Analytics, and Smart Match to help marketers, sales, contact centres, and compliance teams make smarter decisions, improve performance, and deliver better customer experiences.

How it works

  1. Call Tracking: Connect the customer journey to phone calls to see the true impact of your marketing and optimize campaigns for better ROI.
  2. Conversation Analytics: Automatically extract insights from every call to aid marketing, sales, and service improvements without manual listening.
  3. Smart Match: Quickly link call revenue to marketing activity to identify the most valuable sources and optimize budget and attribution.

The platform emphasizes cross-functional value, enabling teams to align on key metrics and drive better outcomes across campaigns, operations, and compliance.

Use cases by role

  • Marketers: Eliminate budget waste, maximize ROAS, improve messaging, and report true ROI.
  • Sales: Fill queues with quality leads, gain deal-driving insights in real-time, and lift AOVs.
  • Contact Centres: Improve first contact resolution (FCR), reduce average handling time (AHT), and deliver consistent customer experiences.
  • Customer Service: Delight customers, streamline queries, and maintain high Net Promoter Scores (NPS).
  • Compliance: Automatically flag risks in conversations to simplify QA and remain compliant.

Key benefits

  • Tie calls to marketing activity and revenue to measure true impact
  • Real-time insights to optimize campaigns, messaging, and training
  • AI-powered analysis across all customer interactions at scale
  • Cross-team alignment on performance metrics and optimization opportunities

Features

  • Call Tracking that connects calls to marketing campaigns
  • Conversation Analytics to automatically extract insights from calls
  • Smart Match to link revenue to marketing attribution in a few clicks
  • Solutions tailored for Marketers, Sales, Contact Centres, Customer Service, and Compliance
  • Integrations with major tech platforms (Google integrations, Facebook integrations)
  • Dedicated dashboards and reporting for each business function
  • On-demand demo and pricing options
  • Security and stability focus with enterprise-ready eligibility

Solutions and sectors

  • Marketers
  • Sales
  • Contact centres
  • Customer service
  • Compliance
  • Automotive
  • Banks and financial services
  • Healthcare
  • Insurance
  • Property
  • Retail
  • Travel
  • Utilities

Why Infinity?

Infinity provides a unified view of your call data, helping you uncover hidden insights from conversations, optimise spend, and improve customer outcomes. The platform is designed to scale with your organization and support data-driven decision making across marketing, sales, service, and compliance teams.

Get started

Ready to make more good calls? Contact Infinity at +44 3892 2600 or request a demo through the website.