Inkeep

Inkeep — AI for your users and support team is an AI-powered platform to enhance customer experience and self-serve support. It provides a MCP Server and RAG API to power intelligent assistants, copilots for support teams, and self-serve help across your docs, help centers, apps, and communities. The system emphasizes trusted answers with citations, transparency about gaps, and on-topic responses, all while enabling rapid integration and scalable support workflows.

Key Capabilities

• AI Assistant for users: helps users find what they need across all of your content with trustworthy citations.
• Copilot for support teams: adds an intelligent side panel to your ticketing platform for faster internal workflows.
• Draft Answers: generates replies using your existing tickets, Slack threads, and docs.
• Summaries & To-dos: provides concise summaries of conversations and actionable next steps.
• Tickets into FAQs: automatically converts resolved tickets into knowledge base FAQs.
• Integrations: works with Zendesk, Salesforce, Hubspot, Intercom, HelpScout, and other platforms.
• AI Agents for every step: automate workflows, deflect tickets, and route content effectively.
• Intelligent auto-replies: respond to emails or live chats only when confident.
• Intelligent support forms: simplify forms to a single field to deflect tickets.
• Ticket routing & labeling: categorize tickets and route to the correct team.
• Content gap insights: pinpoint where users get stuck and identify gaps in your documentation.
• SOC 2 Type II compliance and data handling controls.

How It Works

• Integrate Inkeep into your docs, help center, app, and community in under 10 minutes using quickstarts.
• Use Copilot for support teams to augment human agents with AI-powered responses and routing.
• Generate answers from your content and past conversations, then refine for accuracy and relevance.
• Leverage auto-replies and deflection features to reduce support volume while maintaining quality.

Safety & Compliance

• Answers are backed by citations from your content.
• The system admits when it doesn’t know and avoids wandering off-topic.
• Privacy-conscious data handling with compliance measures (SOC 2 Type II).

Core Features

• AI-powered user assistant across all content with trusted citations
• Copilot for support teams with an intelligent side panel integration
• Draft Answers based on tickets, Slack threads, and docs
• Summaries & To-dos for ongoing conversations
• Automatic conversion of resolved tickets into FAQs
• Broad integrations with major CS platforms (Zendesk, Salesforce, Hubspot, Intercom, HelpScout, etc.)
• AI Agents to automate workflows and scale support
• Thoughtful auto-replies that trigger only when confident
• Intelligent deflection and simplified support forms
• Ticket routing, labeling, and escalation to the right teams
• Content gap identification and actionable improvement insights
• SOC 2 Type II compliance and PII/data safety measures