Inline Help

Inline Manual is an AI-powered no-code customer assistance platform designed to proactively help users within your app. It bundles Explain This, an in-app contextual assistant, a real-time Chatbot, contextual Tooltips, a centralized Widget hub, an integrated Knowledge Base, and a simple Ticket Form to streamline support—all in one place. It also supports multi-language interactions across seven languages and emphasizes quick setup, security, and in-app guidance to boost product adoption and reduce support tickets.

How it works

1. Integrate AI-powered tools without coding to deliver instant, context-aware responses.
2. Tap into your existing knowledge base to surface relevant articles and guidance.
3. Route user questions to self-service or to human support via a streamlined ticket form.
4. Use in-app tooltips and explain-this context to proactively assist users as they navigate the product.
5. Access multilingual support to reach a global audience.

Features

• Explain This: In-app contextual mastery that delivers insights when users interact with any part of your site or app.
• Chatbot: Real-time intelligent responses for instant user assistance.
• Tooltips: No-code, instant guidance with on-spot insights, improving user comprehension.
• Widget: A unified help hub housing all support tools, from explain this to ticket submission.
• Knowledge Base: Contextual knowledge delivery tailored to user context for a true self-service journey.
• Ticket Form: Easy issue reporting within the app to streamline support workflows.
• Multilingual Support: Fluent interactions in seven languages (English, German, French, Spanish, Italian, Portuguese, Japanese).
• No-code Setup: Quick integration and activation with no development effort.
• Proactive Support: Lead with proactive self-service to reduce unnecessary tickets.
• Secure and Reliable: Enterprise-grade security and scalable infrastructure for business use.

Use cases

• In-app onboarding assistance to guide new users.
• Contextual help when users get stuck on a feature.
• Self-service knowledge delivery to reduce support tickets.
• Multilingual customer support for global users.
• Quick ticket submission without leaving the app.

Safety and Compliance

• Designed for in-app guidance and self-service; respect user privacy and minimize data collection as per your policy.