IntelSwift

Intelswift – AI-Powered Customer Service Automation is a comprehensive platform that helps teams automate routine inquiries, provide real-time AI-assisted support, and seamlessly hand off to human agents when needed. It integrates with 120+ systems and offers AI agents, live chat, workflows, a knowledge base, and multi-workspace management to optimize customer interactions, reduce costs, and increase satisfaction.

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How it works

1. Deploy AI Agents that can handle common questions and routine tasks across channels.
2. Use Live Chat to manage conversations with automatic ticket creation and smart handoffs to human agents.
3. Automate repetitive tasks with Workflows to streamline processes and integrate with your CRM and support tools.
4. Manage corporate content with Swift Docs, an AI-powered knowledge base for publishing and retrieving information.
5. Switch between workspaces to organize projects, teams, and integrations efficiently.
6. Leverage 120+ integrations (Calendly, Stripe, Zendesk, JIRA, Salesforce, Hubspot, etc.) to sync data and workflows across platforms.

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Key Benefits

• Lower operating costs and higher efficiency through AI-assisted automation.
• Faster, more accurate responses with real-time AI suggestions.
• Seamless human handoff to ensure complex issues are resolved.
• Proactive and personalized support across multiple channels.
• Enterprise-grade reliability with private and secure AI and scalable architecture.

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Use Cases

• Automate common support questions and simple transactions without human intervention.
• Trigger tickets automatically when AI cannot resolve an issue.
• Deliver consistent, up-to-date information by referencing a centralized knowledge base.
• Coordinate multi-channel support and CRM updates from a single platform.

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Feature List

• AI Agents marketplace to build and deploy custom vertical AI agents without coding
• AI Copilot: real-time AI suggestions and insights for agents
• AI Analytics for performance insights and optimization
• Workflow automation to streamline processes and improve efficiency
• Knowledge Base (Swift Docs) for easy publishing and retrieval of content
• Live chat, ticketing, and omnichannel communications in one workspace
• 120+ integrations with popular tools and platforms
• Multi-workspace management for better organization and team collaboration
• 24/7 multilingual support and seamless human handoff
• Private and secure AI with data privacy controls

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How to Start

• Sign up for a free trial (21 days) to explore AI Agents, workflows, and integrations.
• Copy and paste the provided widget code to embed Intelswift on your website (no coding required).
• Create and train AI Agents using your knowledge base or content sources.

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Safety and Considerations

• AI handles routine inquiries, but complex issues should be escalated to humans.
• Maintain data privacy and comply with relevant regulations when integrating with CRM and other systems.

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Core Features

• AI Agents Marketplace for building custom helpers without coding
• Live chat with automatic ticketing and human handoff
• Automated workflows to optimize repetitive processes
• Centralized knowledge base with Swift Docs
• 120+ integrations with major tools and platforms
• Multi-workspace organization for teams
• Enterprise-grade security and private AI
• 24/7 multilingual support