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Ivy.ai

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Chatbots & Virtual Companions

Introduction

Ivy.ai uses chatbots to answer student questions for colleges and universities.

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Ivy.ai Product Information

Ivy.ai Generative AI Chatbot Suite is a suite of generative chatbots designed for higher education, healthcare, government, and other industries. Marketed as a trusted, advanced AI assistant, Ivy.ai emphasizes rapid deployment, content-driven responses, multilingual capabilities, and omnichannel engagement to improve customer and student experiences while reducing operational load.

How it works

  1. Content-driven responses: IvyQuantum uses your existing assets (knowledge bases, websites, documents) as the primary sources to generate accurate, consistent answers. A crawler can be configured to access public websites or partnered knowledge bases.
  2. Rapid implementation: Quick setup to connect your sources, with ongoing updates by refreshing primary sources to reflect current information.
  3. Multilingual and omnichannel: Supports over 100 languages and interactions across SMS, IVR, email, and voice assistants like Alexa.
  4. Integrations: Seamless integrations with third‑party vendors to personalize interactions by accessing relevant end-user data while maintaining contextual continuity.
  5. Validation and privacy: Data-driven approach aims to reduce miscommunication and maintain privacy by leveraging your own data sources.

Use Cases & Industries

  • Higher Education: student services, admissions, and enrollment support
  • Healthcare: patient inquiries, appointment scheduling, and care coordination
  • Government: citizen services, information dissemination, and process guidance
  • All Industries: general customer support with domain-specific knowledge bases

Key Features

  • Generative AI chatbot powered by IvyQuantum
  • Content-driven responses from your own data sources
  • Real-time information retrieval from crawled/public sources
  • Multilingual support (over 100 languages)
  • Omnichannel delivery (SMS, IVR, email, voice, etc.)
  • No-code integrators and prebuilt workflows
  • Personalization through third‑party integrations
  • Rapid deployment with scalable architecture
  • Analytics and reporting for performance monitoring
  • Compliance and accessibility considerations

Safety, Compliance & Accessibility

  • Designed for enterprise environments with emphasis on data governance and privacy
  • Ability to configure authentication and access controls for crawled data
  • Compliance considerations across industries (education, healthcare, government) with VPAT and other documentation available

How to Get Started

  • Schedule a demo to explore IvyQuantum and Crawlers
  • Connect your knowledge bases and websites via the crawler tool
  • Configure channels (SMS, IVR, email, voice) and languages
  • Launch and monitor performance with built-in analytics

"Note: The content above is a synthesized description based on the provided material and may require direct confirmation from Ivy.ai for exact product capabilities and branding."