Kastro - Your AI Assistant

Kastro: AI-first customer support solution

Kastro is an AI-powered customer support platform built on ChatGPT with safeguards to handle repetitive questions using your knowledge base. It helps your support team focus on conversations that need a human touch by organizing conversations, suggesting relevant help center articles, and providing AI-assisted responses.

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How Kastro Helps Your Support Team

• Reduce support volume by automating repetitive questions
• Rapid human handoff for complex problems
• Summarize conversations, expand replies, rephrase answers, and adjust tone with AI assist
• Activate and deploy in minutes

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Core Capabilities

• GPT Chatbot: Teach ChatGPT to be your support operator
• AI Workspace: Work alongside AI to boost productivity
• Help Center: Build a professional help center to empower customers
• Typing Suggestions: Suggest what users are looking for as they type
• Quick Replies: Pre-written answers to common questions
• Live Chat: Simple, powerful live chat widget
• AI Integrated Documentation: Provide answers directly from your docs
• Website Crawler: Migrate and crawl your existing help center content
• Lead Generation: Capture and qualify leads from chat interactions
• Code Assistant: Help with coding-related questions
• Documention Page: Accessible reference within chat
• Customer Insights: Gather insights from interactions
• Reporting: Track performance and usage metrics
• AI Offline Support: Access AI capabilities offline when needed
• Team Friendly: Designed for collaborative support teams
• White Label: Brand the experience as your own
• Ask from AI: Directly query the AI for answers beyond your docs

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How to Use Kastro

1. Sign up and set up your account (free tier available).
2. Connect your Help Center and upload/organize knowledge base content.
3. Enable and customize the AI Chatbot, typing suggestions, and quick replies.
4. Add the Live Chat widget to your website or product.
5. Monitor conversations, trigger human handoffs for complex cases, and review AI-generated responses.
6. Use AI to write or adjust messages, expand replies, or change tones as needed.

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Safety and Best Practices

• Use human handoff for high-stakes or sensitive conversations.
• Regularly review AI responses and update your knowledge base to improve accuracy.

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Core Features

• GPT ChatBot: Advanced AI chatbot powered by ChatGPT with safeguards
• AI Workspace: Collaborative AI environment to boost productivity
• Help Center: Centralized resource hub for customers
• Typing Suggestions: Real-time query suggestions to guide conversations
• Quick Replies: Reusable responses for common questions
• Live Chat: Integrated, easy-to-use live chat widget
• AI Integrated Documentation: Answers pulled from your own docs
• Website Crawler: Seamless migration and content crawling of help articles
• Lead Generation: Capture and qualify leads through chat interactions
• Code Assistant: Assist with coding-related inquiries
• Documentation Page: Accessible reference within chat interface
• Customer Insights: Insights derived from conversations and usage
• Reporting: Comprehensive analytics and performance reporting
• AI Offline Support: AI capabilities available offline for continuity
• Team Friendly: Collaboration features for support teams
• White Label: Brandable interface to match your product
• Ask from AI: Directly pose questions to AI for extended knowledge