Kore.ai

Kore.ai is an Enterprise AI platform designed to empower workforces, processes, and service experiences with multi-agent orchestration, no-code tooling, and enterprise-grade security and governance.

Overview

Kore.ai delivers a comprehensive suite of AI capabilities organized around three primary business outcomes:

• AI for Work: enhances employee experience by enabling faster answers, actions, and workflow execution across HR, IT, and recruitment.
• AI for Process: automates knowledge-intensive operations with no-code tools, pre-built templates, and agentic orchestration.
• AI for Service: elevates customer service through intelligent self-service, agent-assisted support, and AI-powered contact center capabilities.

The platform emphasizes enterprise readiness, governance, data security, and the ability to deploy across diverse cloud environments and enterprise systems.

Key Capabilities

• Agent Platform: A scalable environment to build, manage, and orchestrate intelligent agents and agentic applications.
• Multi-Agent Orchestration: Enables autonomous operations with multiple AI agents working in concert to automate complex workflows.
• No-Code Dev Tools: Visual, drag-and-drop tools to create AI agents, converse experiences, and integrations without writing code.
• AI Services: Advanced AI engines, agent systems, model factories, monitoring, and learning components to power autonomous operations.
• Data Services: Enterprise-grade data processing, knowledge stores, and retrieval-augmented generation (RAG) capabilities.
• Core Services: Security, governance, and performance optimization tailored for enterprise needs.
• Integrations & Data Sources: Hundreds of prebuilt integrations and connectors to connect ERP, HR, CRM, ITSM, and other systems.
• Cloud/Infra Options: Flexibility to deploy across multiple cloud providers and environments.
• Channels: Broad support for communications channels (messengers, web, mobile, email, live chat, voice, CCaaS, etc.) for both employees and customers.
• Marketplace (Agentic Marketplace): A hub to build, share, and deploy AI agents, tools, and integrations for enterprise automation.
• Marketplace Offerings: Dedicated solutions for AI for Work, AI for Process, and AI for Service, plus agent platform and no-code tools.
• AI Insights & Governance: Visibility into AI performance, security, and compliance with enterprise-grade controls.

How It Works

• Build: Create custom AI agents and agentic apps using no-code tools and prebuilt templates.
• Orchestrate: Use universal workspace and agent orchestration to coordinate multiple agents across workflows.
• Integrate: Connect to enterprise data sources, apps, and channels via hundreds of integrations.
• Operate: Leverage AI services, data services, and governance controls to run autonomous processes with human-in-the-loop where needed.
• Deploy: Deliver AI-powered experiences to employees and customers across Work, Process, and Service use cases.

Use Cases

• HR & Recruitment: AI agents for HR, IT, and recruiting workflows; prebuilt agents for HR, IT, recruiting.
• IT & Service Desk: AI-powered support, agent assistance, and process automation.
• Customer Service: AI contact center, self-service, and agent-assisted workflows across industries (banking, healthcare, retail, etc.).
• Knowledge-Intensive Processes: Automate complex business processes that require domain expertise and governance.

Why Kore.ai

• Enterprise-grade security, governance, and compliance built-in.
• Fully agnostic platform: language models, data sources, cloud/deployment environments, and enterprise systems.
• No-code tools enable broader organization adoption while maintaining control.
• Proven market presence with enterprise deployments and recognition from industry analysts.

Core Components / Modules

• AI for Work: Employee experience platform with enterprise search, pre-built agents, and work orchestration.
• AI for Process: Building and automating knowledge-intensive processes with no-code agents and templates.
• AI for Service: AI-powered service experiences, AI contact center, and agent assistance.
• Agent Platform: Central hub for managing agents, channels, and deployments.
• Agentic Apps: Multi-agent orchestration and RAG-ready solutions.
• No-Code Dev Tools: Drag-and-drop app and agent builders, integration studio, and conversation designer.
• AI Services: AI engines, model factory, monitoring, and learning loops.
• Data Services: Knowledge stores, data processing, and enterprise data connectivity.
• Core Services: Security, compliance, analytics, and ops for AI at scale.
• Marketplace & Integrations: Prebuilt templates, agents, and hundreds of enterprise integrations across data sources and channels.

Safety, Compliance & Governance

• Enterprise security and governance framework.
• Support for compliant deployment across cloud and on-prem environments.
• Human-in-the-loop options for critical decision processes.

Notable Highlights

• Customer stories and analyst references highlighting ROI in CX, HR, IT, and enterprise operations.
• Emphasis on low-code development, rapid time-to-value, and scalable multi-agent architectures.
• Global reach with multinational deployments and support.

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How Kore.ai is Built for You

• AI for Work – Empower employees with fast access to information, actions, and workflows.
• AI for Process – Transform knowledge-intensive operations with no-code agent building and pre-built templates.
• AI for Service – Elevate customer experiences with AI-driven self-service and agent assistance.

Feature Summary

• Enterprise-grade, governance-focused platform
• Multi-agent orchestration and autonomy
• No-code tools for rapid agent and workflow creation
• AI for Work: employee experience and internal workflows
• AI for Process: knowledge-intensive process automation
• AI for Service: customer experience and contact center capabilities
• Prebuilt agents and templates across HR, IT, Recruiting, Banking, Healthcare, Retail, etc.
• Comprehensive data and model management with enterprise security
• Broad integrations, data sources, and multi-channel support
• Agent Marketplace for sharing and reusing AI components
• Fully agnostic deployment options (language models, data sources, cloud environments)