Manuel

Manuel is an AI platform designed specifically for HVAC installation companies to centralize knowledge, reduce downtime, and accelerate issues resolution without requiring technicians to learn complex new systems. It connects field teams to an always-updated internal knowledge base, official manuals, fault codes, and company-wide information, all accessible via web app or WhatsApp.

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What Manuel solves

• Knowledge gaps that waste up to 30% of technicians’ time searching for manuals, fault codes, and procedures.
• Loss of expertise when veteran staff retire or leave.
• Scattered information buried in PDFs or in people’s heads.
• The need to improve first-time fix rates and customer satisfaction in fast-moving installation environments.

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The Solution

• Instant access to Manuel's continuously updated internal knowledge base with official manuals and fault codes.
• A Company Knowledge Hub to keep all knowledge organized and secure in one place.
• A conversational AI interface (Web App and WhatsApp) that lets users ask questions instead of endlessly browsing documents.
• Capture & Keep Expertise to retain critical know-how even after experienced staff depart.
• From Field to Office: empower support agents, technicians, sales, and HR with instant access to expertise, wherever they are.

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How it works

• Field technicians and team members query Manuel for troubleshooting steps, fault codes, product specs, pricing, and proven responses.
• The AI provides accurate, context-aware guidance to reduce unnecessary callbacks and expedite repairs.
• Information is centralized, searchable, and continuously updated to reflect the latest manuals and codes.

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Who benefits

• Field Technicians: quick access to troubleshooting steps, fault codes, and expert insights in the field; fewer escalations and faster job completion.
• Support Teams: automated handling of repetitive queries, delivering the right answers faster.
• Sales Teams: rapid access to product specs, pricing, and validated responses to objections.

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Real Results

• 50% reduction in troubleshooting time
• 30%-70% increase in team efficiency
• 100% retention of critical company knowledge

Quote: “Since implementing Manuel AI, we’ve significantly reduced the time our technicians spend searching for information. It has simplified our support processes dramatically, leading to happier customers and fewer repeat service visits.”

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How to Get Started

• Schedule a Demo to see Manuel in action and discuss your company’s knowledge needs.
• Contact: [email protected] | Burgemeester Bosmastraat 3, Winterswijk | Manuel BV | © 2025 Manel

Language and Accessibility

• Multilingual support options and easy-to-use conversational interface available via Web App and WhatsApp.

Safety and Data Handling

• Centralized knowledge repository with access controls and compliance to protect sensitive company information.

Core Features

• Instant, centralized access to official manuals and fault codes
• Conversational AI interface via Web App and WhatsApp
• Company Knowledge Hub for organized, secure information
• Field-to-office accessibility for technicians, support, and sales
• Reduction in troubleshooting time and escalation rates
• High knowledge retention even as staff turnover occurs
• Multichannel availability and user-friendly search
• Continuous knowledge updates and synchronization with manuals and codes