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Moderate Kit

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Introduction

Community moderation automation tool

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Moderate Kit Product Information

ModerateKit – Your Gainsight Community on Auto-Pilot

ModerateKit automates repetitive administration and moderation workflows for Gainsight, Slack, and Discord communities. It helps community teams save hundreds of hours monthly by triaging posts, optimizing topics and replies, and even auto-replying to questions. It emphasizes privacy by not storing processed data beyond the necessary integration destinations chosen by you.

Key Use Cases

  • Auto-moderation of topics and replies based on your internal guidelines and extended rules (spam, NSFW, abuse, and more).
  • Topic and reply optimization to improve content quality, grammar, layout, and translations for non-English content.
  • Auto-Reply Bot (beta) that uses your company knowledge to respond to questions in the community.
  • Zapier-enabled workflows to connect Gainsight, Slack, Discord, Airtable, and no-code platforms for seamless automation.

How to Use ModerateKit

  1. Connect your Gainsight Community, Slack, or Discord account via Zapier or direct integrations.
  2. Provide your moderation guidelines (and edge cases) and/or enable default moderation rules.
  3. Enable Topic Moderation, Topic Optimization, and Auto-Reply Bot as needed.
  4. Review moderation results and adjust guidelines over time. Data processed is stored only where you control (e.g., Airtable, Gainsight) per your setup.

Disclaimer: Processing and storage practices depend on your configured integrations and data destinations. Review your data flow to ensure compliance with your policies.

Features and Capabilities

  • Topic Moderation: Filter and approve/deny posts based on community guidelines.
  • Topic Moderation Optimization: Improve topics for clarity, spelling, grammar, and translation.
  • Code of Conduct, Spam & NSFW Detection: Automated detection aligned with rules and policies.
  • Reply Moderation: Review and refine replies before publication.
  • Auto-Reply Bot: Context-aware bot responses using your Knowledge base (beta).
  • Zapier Integration: Connects Gainsight, Slack, Discord, Airtable, and various no-code platforms.
  • 1-1 Onboarding and Setup: Guided onboarding to get your automation running.
  • Priority Support: Access to support during/after onboarding.
  • Topic and Reply Translations (Coming Soon): In-line translations for multilingual communities.
  • Community Health Analytics (Coming Soon): Insights into community engagement and moderation impact.
  • Team Account (Coming Soon): Multi-user management for teams.
  • SSO (Coming Soon): Single sign-on support.
  • SOC2 (Coming Soon): Compliance-ready features.

Pricing (as shown in provided content)

  • ModerateKit AUTOMATE: $1999 → $499 USD per month (1000 Topics and Replies Moderated; Topics and Replies Moderation; Topic and Reply Optimization; Auto-Reply Bot; Zapier Integration; Onboarding; Priority Support; Translations Coming Soon)
  • ModerateKit AGENT: $7999 → $2999 USD per month (1000 Topics and Replies Moderated; Fully automated Community Management with advanced reasoning; Topic and Reply Moderation Optimization; Auto-Reply Bot; Zapier Integration; Onboarding; Priority Support; Translations Coming Soon; Additional health analytics and governance features coming later)

Note: Pricing details are subject to change and may be part of a limited-access or early-access program.

Platforms and Integrations

  • Via Zapier: Gainsight Community, Slack, Discord, Airtable, Softr, Bubble, Webflow, and more.
  • Planned/Coming Integrations: Facebook Groups, Zendesk, Discourse, Wordpress, WhatsApp Communities, Google Sheets, SmartSuite, HubSpot, and more. Standalone API planned.

Content Moderation Concept

Content moderation is the process of monitoring, reviewing, and managing user-generated content to ensure it aligns with community guidelines and legal requirements. ModerateKit provides automated and human-in-the-loop capabilities to help maintain safe, respectful, and on-brand spaces.

FAQ Snapshot

  • What platforms does ModerateKit work with? Gainsight Communities, Slack, Discord via Zapier; no-code platforms through Airtable integrations; more integrations planned.
  • Is data stored? Processed data is stored only where you configure (e.g., Airtable, Gainsight). No universal data-retention by ModerateKit itself.
  • Can I book a 1-on-1 demo? Yes — join Waiting List or contact via X, LinkedIn, or Email.
  • What are the main features? Topic Moderation, Topic Optimization, Code of Conduct/Spam/NSFW Detection, Reply Moderation, Auto-Reply Bot.

Roadmap Highlights (Publicly Shared)

  • v0.0.4 to v0.0.9+ features rolled out over 2024-2025, including multiple public tags, translation improvements, automated moderation refinements, and upcoming collaborative moderation and AI-detection capabilities.

Go-To for More

If you have more questions or want to explore deeper capabilities, reach out via X, LinkedIn, or Email.

Note: This description is synthesized from the provided tool content and formatted for quick reference. For the latest features and availability, consult ModerateKit’s official channels.