My AskAI

My AskAI — AI Email Assistant for Customer Support on Autopilot is an AI-powered email assistant designed to automatically reply to support emails using knowledge from your website and help docs. It helps you keep your existing support email address while AI handles up to 75% of inbound customer service requests, trained on your company's pages and documentation to provide accurate, instant responses 24/7.

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Overview

• Reduces time spent on customer service by handling the majority of email replies automatically.
• Trained on your website and help docs to answer users' emails with verified AI responses.
• Adds all pages from your site and help docs to the AI knowledge base; new content is automatically kept up to date.
• Works with all email providers and integrates with your existing support email address.
• Provides full visibility of AI replies so your team can review or override as needed.
• Transforms each customer email into actionable insights by automatically extracting and grouping issues, bugs, and feature requests.
• Offers a companion AI web assistant to provide faster support on your website via a single line of code and existing live chat integrations.
• Delivers customizable, transparent AI replies with options to escalate to human agents when necessary.

How It Works

1. Maintain your current support email address.
2. AI email assistant reads inbound messages and replies using the knowledge base derived from your website and help docs.
3. If needed, handover to a human agent is available through intelligent human-in-the-loop features.
4. Insights dashboard automatically surfaces issues, bugs, and feature requests from customer emails.

Key Benefits

• Save time and improve response times by automating up to 75% of tickets.
• Maintain brand voice and accuracy with AI trained on your own content.
• Real-time updates as you publish new help articles or update product docs.
• End-to-end visibility into AI-generated replies and customer interactions.
• Seamless integration with your existing inbox and support tooling.

Safety, Privacy & Compliance

• GDPR-compliant data handling and secure processing of customer information.
• AI replies can be reviewed or overridden by humans at any time.
• You retain control over the AI’s access, actions, and escalation paths.

Use Cases

• Email-based customer support for SaaS, ecommerce, and tech products.
• Instant, accurate answers to common questions using your own help docs.
• Conversion of inbound emails into actionable insights for product and support teams.

How to Get Started

• Create your free AI agent.
• Connect your existing support email and import your website/help docs.
• Train the AI with your content and set preferred tones and escalation rules.
• Deploy and monitor AI replies and insights through the dashboard.

Safety and Legal Considerations

• Ensure customer data handling aligns with your privacy policy and applicable regulations.
• Disclose when a human handover is involved and maintain transparency with customers.

Core Features

• AI email assistant trained on your website and help docs to answer user emails
• Works with all email providers; uses your existing support email address
• Automates up to 75% of inbound tickets with verified AI replies
• Automatically extracts and groups issues, bugs, and feature requests from emails
• Actionable insights dashboard for team awareness
• Optional AI web assistant for faster on-site support (1 line of code to add)
• Customizable tone, style, and escalation rules
• Human-in-the-loop handover for situations requiring a human touch
• GDPR compliant with secure data handling