ngSurvey AI Product Information

ngSurvey AI On-Premise Survey Software is a comprehensive, on-premise survey and market research platform designed for enterprises. It combines AI-assisted form creation, multi-channel data collection, advanced analytics, and enterprise-grade security to help organizations collect valuable insights and make data-driven decisions. Available under commercial open source licensing, ngSurvey also provides professional market research services to support complex endeavors.


Key Capabilities

  • AI-Assisted Forms Creation: Describe the survey you want and ngSurvey automatically builds it. The AI stack also optimizes existing questions and recommends the best questions to ask.
  • Multi-Channel Data Collection: Distribute AI-generated invitations across channels (email, web links, SMS) and create conversational, WhatsApp-like surveys for WhatsApp-based users.
  • AI-Powered Data Analysis: Define AI-based smart data columns to maximize insight and access expert market research services if needed.
  • Rich Question & Theme Support: 30 question types including NPS, CSAT, CES, matrices, and more; extensible widgets and multi-language support; customizable themes with CSS.
  • Security & Privacy: Enterprise-grade protection with encryption, access controls, and configurable security options to safeguard PII data.
  • Third-Party Integrations: Connect with Zapier and other services via REST API for extended workflows and CRM integration.
  • Customer Panels & Data Reusability: Build reusable customer panels and import data from SQL Server, CRM, or Excel/CSV files.

How ngSurvey Works

  1. Describe your survey or use AI-assisted creation to generate it.
  2. Add multi-channel invitations and configure distributions (email, links, SMS).
  3. Apply AI-powered data analysis and customize with smart data columns.
  4. Deploy the survey securely on-premise and collect responses with real-time insights.

Use Cases

  • Enterprise customer and employee surveys
  • Market research with complex branching and logic
  • Privacy-conscious data collection requiring on-premise deployment

Safety and Compliance

  • On-premise deployment ensures data never leaves your infrastructure unless you choose to integrate with external services.
  • Robust access controls and encryption protect sensitive information.

Core Features

  • AI-Assisted Forms Creation: auto-builds surveys and optimizes questions
  • Multi-Channel Data Collection: email, web links, SMS, and WhatsApp-like surveys
  • AI-Powered Data Analysis: smart data columns and optional expert market research support
  • 30 Question Types, including NPS, CSAT, CES
  • Extensible Widgets: calendars, file uploads, fields, captchas; custom components via JS/HTML
  • Multi-Languages: supports many languages with auto-translation and export options
  • Save & Resume: resume progress with custom login credentials or tokens
  • High Security & Privacy: encryption, access controls, and secure data handling
  • Multi-Channels Campaigns: track invitations and responses with unique codes and reminders
  • Real-time Alerts & Webhooks: immediate notifications and API callbacks
  • Logical Conditions & Skip Logic: dynamic question visibility and flow control
  • Theme Library & Customization: brand-facing themes with CSS customization
  • Data Export & Analysis Tools: measures like NPS, CSAT, CES, and sentiment scoring
  • Customer Panels: reusable data sets linked to sources like SQL/CRM/CSV
  • 3rd-Party Integrations: Zapier and REST API for external systems

How to Use ngSurvey

  1. Install and configure ngSurvey on-premise.
  2. Use AI-assisted creation to generate your survey or upload an existing form design.
  3. Define multi-channel distribution and set up invitations.
  4. Configure AI-powered data analysis and optional expert services.
  5. Collect responses securely and analyze insights through built-in tools.

Note

  • ngSurvey provides enterprise-grade features for organizations requiring robust data collection, analytics, and on-premise deployment. For detailed use cases and deployment guidance, contact the ngSurvey team or request a demo.