PetsApp

PetsApp — Veterinary engagement and communication platform

PetsApp is an all-in-one platform designed for veterinary teams to streamline client communication and practice management. It combines SMS/text chat, appointment booking, reminders, digital payments, video calls, AI-assisted communication (CoPilot), Wellness and Loyalty Plans, and more, all integrated with your practice management system (PMS).

Key benefits:

• Increase responsiveness with 2-way SMS and app messaging
• Reduce missed calls and phone queue volume
• Quick onboarding and fast time-to-value (onboard within weeks)
• Enable online bookings and reminders to boost client engagement and wellness adherence
• Centralize payments and PMS synchronization

How it works

1. Sync your PMS data to PetsApp so client and appointment information flows automatically.
2. Communicate with clients via SMS, app messages, or website chat from day 1.
3. Accept appointment requests, manage bookings, and sync them with your PMS.
4. Send reminders for medications, appointments, and adherence via push, email, or SMS.
5. Leverage Wellness Plans and campaigns to nurture client relationships and convert services.

Core features

• All-in-one platform: text/SMS chat, appointment booking, reminders, digital payments, video calls, AI-assisted communication (CoPilot), Wellness Plans
• Digital payments: fast, secure transactions (2.9% + 30c per transaction)
• Appointment requests and booking that sync with your PMS
• Campaigns: send newsletters, promos, and seasonal information
• Reminders: medication and appointment reminders via push, email, and SMS
• Unlimited 2-way SMS and app messages across channels
• In-sync with your PMS and integrations for seamless data flow

Customer impact highlights

• Faster onboarding and reduced missed calls
• Time savings for veterinary teams
• Improved client engagement and wellness plan adoption

Getting started

• Setup and team training available within 1 week
• Support from the PetsApp team as needed

Resources and social

• Blog, case studies, webinars, and help center