PolyAI
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PolyAI offers customer-led voice assistants to businesses, enabling consistent brand experience and data-driven opportunities.
PolyAI Product Information
PolyAI Conversational AI Platform is an enterprise-grade, lifelike, adaptable AI agent system designed to resolve a wide range of customer inquiries across channels. It enables brands to deliver effortless CX at scale by allowing customers to speak naturally, interrupt, and change topics while maintaining a high-quality, consistent experience. The platform highlights rapid design-to-deploy cycles, multi-language support, comprehensive analytics, and seamless integration with existing tech stacks. The goal is to transform customer calls and interactions into efficient, revenue-positive experiences with measurable improvements in CSAT and retention.
How it works
- Design a branded voice/typing persona. Create a personality that matches your brand and resolves inquiries effectively.
- Integrate with your stack. No need for risky replatforming; plug into current systems and data sources.
- Deploy quickly. Typical implementation timeline is six weeks or less.
- Analyze and improve. Real-time dashboards monitor issues, trends, and product inquiries to drive continuous improvement.
Use Cases
- Authentication, order management, billing, and more.
- Handles high-volume contact centers with 24/7 availability.
- Supports complex inquiries that span multiple topics in a single conversation.
Why PolyAI
- Enterprise-grade security and compliance across heavily regulated industries.
- Out-of-the-box and custom integrations to minimize disruption.
- Real-time analytics and insights to optimize performance.
- Scales to multiple languages and regions.
Security & Compliance
- 24/7 support and certification to meet industry requirements.
- Designed to minimize data gaps and ensure safe data handling across conversations.
Core Features
- Lifelike, adaptable AI agents for customer service
- 6-week design, integrate, deploy lifecycle
- Multi-language, multi-channel support
- Real-time analytics and dashboards
- Seamless integrations with existing tech stacks
- Branded voice and personality customization
- 24/7 availability with scalable handling of high call volumes
- Industry-grade security and compliance
How to Get Started
- Request a personalized demo to see how PolyAI can transform your CX.
- Explore use cases across consumer services, financial services, healthcare, hotels, and more.
- Review case studies and resources to understand implementation and outcomes.
Tool Overview Tags
- Conversational AI platform for enterprise CX
- Design-to-deploy in six weeks or less
- Branded voice/typing personas
- Seamless integrations without replatforming
- Real-time analytics and performance dashboards
- Multi-language and industry-grade security
- Scalable, 24/7 customer support automation