Review Insights Pro

Review Insights Pro is a lightweight web app and Chrome extension that helps small businesses manage customer reviews through sentiment, topic, and aspect analysis. It provides actionable insights, professionally crafted response templates, and a streamlined review-management workflow. The service emphasizes honest pricing, veteran customer support, and a focus on small business needs. A free trial is available, with an affordable single-tier pricing model for ongoing use.

How to Use Review Insights Pro

1. Connect your review channels (web app or Chrome extension) and import your customer reviews from supported platforms.
2. Analyze reviews using sentiment, topics, keywords, and aspects to uncover trends and areas for improvement.
3. Craft professional responses with built-in templates tailored for various scenarios.
4. Manage responses and workflows to save time and maintain consistent customer communication.
5. Monitor competitors and platforms to benchmark sentiment and identify opportunities.

Disclaimer: Designed for small businesses to simplify review management and improve online reputation. Data handling follows the platform’s privacy and terms policy.

Why Review Insights Pro Stands Out

• Veteran customer service with experience assisting small businesses since 2008
• Honest, transparent pricing with a single price tier and no contracts
• A self-funded, customer-driven approach focused on small business needs
• App + Chrome extension for convenient access across devices
• Tools for sentiment analysis, topic extraction, and keyword identification
• Ability to analyze not only your own reviews but also competitors’ and Amazon product reviews
• Easy-to-use templates and a streamlined workflow to respond to reviews efficiently
• No investor-driven price increases; existing customers retain their rates

Pricing & Trial

• FREE TRIAL: Access to core features
• MONTHLY SUBSCRIPTION: 1 user, unlimited use, typically billed at a predictable rate

Core Features

• Tech-enabled sentiment, topic, and keyword analysis of customer reviews
• Response templates designed for efficiency and professionalism
• Chrome extension + web app for easy access
• Competitor review analysis for market benchmarking
• Amazon product review analysis capabilities
• Hotel/Airbnb guest review insights
• Transparent, single-tier pricing with no contracts
• Customer-first support and ongoing product improvements based on user feedback
• Playbooks and messaging guidance to improve online reputation and customer relations