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Rezolve.ai

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Office & Productivity

Introduction

Enhancing Employee Experience with innovative Generative AI technology.

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Rezolve.ai Product Information

**Rezolve.ai – Next-Gen ITSM & HR Support with Agentic AI

Rezolve.ai is a GenAI-powered modern Employee Service Desk designed to deliver autonomous IT and HR support within enterprise environments. The platform combines ITIL-aligned IT Service Management (ITSM) with Generative AI to automate HR and IT service delivery, enabling self-service and proactive issue resolution directly in collaboration tools like Microsoft Teams and Slack. It emphasizes deep domain expertise, seamless integration, and intelligent automation to reduce L1 ticket volumes and accelerate resolution times.

Platform Capabilities

  • Agentic SideKick 3.0: Advanced Generative AI Bot that blends proactive self-service with deep contextual understanding.
  • Integrations: Pre-integrated to work within Teams and Slack; connectors for major ITSM tools and HRIS systems.
  • GenAI Knowledge Management: AI-powered, precise answers drawn from organizational content.
  • AURA Insights: Predictive AI analytics that go beyond traditional SLA tracking.
  • Creator Studio: No-code workflow automation to design, test, and deploy automations.
  • GenAI Assist: AI-assisted ticket summarization, notes, and action plans.
  • AI Email Automation: Automates first responses and escalation workflows.
  • AI Explainability: Transparent reasoning and justification for AI actions.
  • Data Loss Prevention (DLP) & Privacy: Strong safeguards to protect PII; SOC 2 Type 2, HIPAA, ISO 27001, and GDPR compliance.
  • Multi-Agent RAG & Reasoning: Multiple Agentic AI agents with retrieval-augmented generation and explainable reasoning.
  • End-to-End ITSM Lifecycle: Incident, Request, Problem, and Change management with AI-driven workflows.
  • Self-Service Portal: End-user portal for easy access to services and knowledge.
  • Knowledge Automation: Automated article management and AI-backed responses.
  • End-User Experience: Seamless, human-like interactions embedded in everyday tools.

How It Works

  1. Employees interact with AI-enabled helpers in their familiar tools (Teams/Slack) to request IT or HR services.
  2. Agentic SideKick 3.0 analyzes context, retrieves relevant knowledge from the protected knowledge base, and suggests or executes automated actions.
  3. The system automates repetitive tasks, triages issues, and escalates to human agents only when needed.
  4. All activities are tracked with explainable AI, enabling auditability and continuous improvement.

Key Features

  • Agentic SideKick 3.0: Autonomous, proactive AI bot for IT & HR support
  • Seamless Teams/Slack integration for in-context self-service
  • Pre-integrated ITSM: Incident, Request, Problem, Change workflows
  • HR Service Desk integrated with HRIS for employee support
  • GenAI Knowledge Management: Precise, recall-accurate answers
  • AURA Insights: Predictive analytics for proactive service
  • No-code Creator Studio: Build and deploy automations without code
  • AI Ticket Summarisation, notes, and action plans
  • AI Email Automation: Automates first-line responses
  • Explainability & Trust: Built-in reasoning and rationale for AI actions
  • End-to-End Security & Privacy: DLP, private data handling, SOC 2 Type 2, HIPAA, ISO 27001, GDPR compliance
  • Multi-Agent RAG with Reasoning: Collaborating AI agents for complex tasks
  • Ready-to-Use Integrations: ServiceNow, Jira Service Desk, BMC Helix, Freshservice, Zendesk, Slack, Teams, and more
  • GenAI Service Catalog: Real-time workflow understanding and execution
  • Creator Studio GenAI: Build, test, and deploy automations quickly

Solutions & Outcomes

  • ITSM Built for AI Era: Converges ITIL with GenAI to streamline operations and reduce ticket volumes.
  • Proactive Troubleshooting: AI-driven detection and resolution before tickets are created.
  • Auto-Resolution & Hand-Off: Autonomous resolution where possible; seamless escalation when needed.
  • Cost Reduction & ROI: Significantly lowers L1 activities and improves MTTR.
  • Employee Experience: 24/7 instant, human-like support within the tools employees already use.

Integrations & Ecosystem

  • Embedded in Microsoft Teams and Slack for self-service and chat-based workflows.
  • Integrations with Service Now, Jira Service Desk, BMC Helix, ManageEngine, Zendesk, Freshservice, Freshworks, and more.
  • HRIS and IT systems integration to provide seamless end-to-end service delivery.
  • Knowledge bases and enterprise search powered by GenAI for accurate answers.

Security & Compliance

  • Privacy-first: No customer data tuning or training of models on private data; data remains private at all times.
  • Data Loss Prevention (DLP) built-in to prevent PII leakage.
  • Compliance certifications: SOC 2 Type 2, HIPAA, ISO 27001, GDPR.

Why Rezolve.ai Stands Out

  • Purpose-built for IT & HR: Deep domain expertise for enterprise service desks.
  • Agentic RAG with Reasoning: High-accuracy, contextual, and explainable responses.
  • End-to-End Automation: From knowledge retrieval to task execution across apps and systems.
  • Proven ROI: Real-world case studies and measurable improvements in service efficiency.

Use Cases

  • AI-powered IT helpdesk within Teams/Slack for employees
  • HR onboarding, benefits, and policy inquiries
  • End-user self-service for common IT and HR requests
  • Proactive issue detection and auto-resolution
  • AI-assisted knowledge management and escalation

Get Started

Experience the future of AI-powered ITSM with Agentic SideKick 3.0. See live demos, explore the Creator Studio, and measure ROI with the built-in calculator.